Assistant Inside Sales Manager

• Monitor order status, inventory levels, and manufacturing schedules to proactively address customer needs and delivery expectations.
• Collaborate with Production Control, Shipping, Purchasing, and Product Management to resolve order fulfillment challenges.
• Ensure timely communication with customers regarding order status, product availability, pricing, and delivery schedules.
• Review and approve billing adjustments, credits, warranty claims, freight claims, and tax-related transactions as appropriate.
• Develop and maintain departmental procedures and best practices to improve efficiency and customer satisfaction.

• Identify opportunities to improve sales processes, customer experience, and internal workflows.
• Lead departmental initiatives related to process improvement, system enhancements, and customer satisfaction programs.
• Support implementation and utilization of CRM, ERP, and other sales-related technologies.
• Ensure compliance with company policies, procedures, and quality standards.

• Directly supervises the Inside Sales team.
• Carries out supervisory responsibilities in accordance with company policies and applicable laws.
• Responsibilities include interviewing, hiring, training, planning, assigning work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

The position of Assistant Inside Sales Manager requires strong leadership skills, exceptional communication abilities, and a commitment to providing superior customer service.

The successful candidate will demonstrate:

• Strong knowledge of Stellar® products and applications or the ability to quickly acquire product expertise.
• Proven leadership, coaching, and team development abilities.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer relationship management skills.
• Ability to analyze data and make informed business decisions.
• Demonstrated problem-solving and conflict-resolution skills.
• Ability to collaborate effectively across all levels of the organization.
• Strong understanding of sales processes, customer service principles, and order management.
• Valid driver's license.

• Bachelor's degree in Business, Marketing, Sales, Management, or a related field preferred.
• Minimum of five years of inside sales, customer service, or sales support experience.
• Minimum of two years of leadership, supervisory, or team management experience preferred.
• Equivalent combinations of education and experience may be considered.

• Some overnight travel by car or air is expected, including occasional weekends for customer visits, sales meetings, training programs, and trade shows.
• Must have and maintain a valid driver's license.
• CDL or ability to obtain a CDL is a plus.

• Excellent interpersonal, presentation, and communication skills.
• Strong written communication and business correspondence skills.
• Ability to effectively communicate with customers, employees, and leadership.

• Proficient with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience with CRM and ERP systems preferred.
• Ability to learn and effectively utilize company software applications.

• Ability to sit for extended periods of time.
• Ability to occasionally lift up to 45 pounds.
• Ability to travel as required.