Assistant Front Office Manager (German Speaker)
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Key skills for this role
About the Role
Hilton is seeking an Assistant Front Office Manager (German Speaker) to support daily front office operations, elevate guest service, and drive revenue initiatives in Dubai. The role requires strong leadership, guest service skills, and fluency in German.
Key Skills for This Role
Responsibilities
- Support daily front office operations including guest service, registration, and room inventory
- Monitor guest satisfaction and address service issues to enhance guest experience
- Promote hotel services and execute up selling tactics to drive revenue growth
- Provide regular updates and training to ensure team knowledge of hotel offerings and local attractions
- Welcome guests, respond to inquiries, and resolve concerns promptly
- Oversee VIP guest experience and ensure seamless check in and check out
- Supervise and support front office team members, monitor performance, and provide coaching
Requirements
- Fluency in German
- Experience in front office or hospitality management
- Strong leadership and team management skills
- Excellent guest service and communication skills
Full Job Posting
Job Description
- Assistant Front Office Manager role at Hilton in Dubai, UAE.
Responsibilities
- Support daily front office operations including guest service, registration, room inventory, and policy adherence
- Monitor and elevate service by tracking guest satisfaction and guiding team improvements
- Support revenue initiatives by promoting hotel services and executing up selling tactics
- Facilitate team knowledge through regular updates and training on hotel offerings and local attractions
- Delight guests by welcoming them, responding to inquiries, and resolving concerns
- Oversee VIP guest experience and ensure elevated check in and check out
- Inspire and develop the team through supervision, coaching, and fostering a positive work environment
Qualifications
- Passion for hospitality
- Acting with integrity
- Inspiring others through leadership
- Belief that teamwork drives best outcomes
- Sense of ownership and accountability
- Focus on the Now with urgency and discipline
About Us
- Hilton is a global leader in hospitality with award winning workplace culture
- Recognized on World's Best Workplaces list by Great Place to Work and Fortune
Benefits
- 110 nights of deeply discounted travel with rates as low as $40 USD/night
- Paid parental leave for eligible Team Members
- Crisis concierge for practical and emotional support
- Mental health resources including free counseling through EAP
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