Assistant Front Office Manager
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Key skills for this role
About the Role
Marriott International is hiring an Assistant Front Office Manager for Le Méridien in Dubai. The role involves processing guest check-ins, assisting with front desk operations, and supporting management in training and coaching employees.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, form of payment, assigning room, and issuing room key
- Set up accurate accounts for each guest according to their requirements
- Compile and review daily reports, logs, and contingency lists
- Complete cashier and closing reports
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Develop and maintain positive working relationships and support team to reach common goals
- Follow company policies and procedures, report accidents and unsafe work conditions
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Overview
- Job Category: Rooms & Guest Services Operations
- Location: Al Mamsha Street, Dubai, United Arab Emirates
- Schedule: Full Time
- Position Type: Non Management
POSITION SUMMARY
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions
- Secure payment prior to issuing room key, verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests, contacting appropriate staff if necessary
- Process all payment types, vouchers, paid outs, and charges
- Balance and drop receipts
- Count and secure bank at beginning and end of shift
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: At least 1 year of related work experience
- Supervisory Experience: At least 1 year of supervisory experience
- License or Certification: None
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