Assistant Front Office Manager -DoubleTree by Hilton Resort & Spa Marjan Island
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Key skills for this role
About the Role
Hilton seeks an Assistant Front Office Manager to supervise the Front Office Team and ensure exceptional guest experiences. Responsibilities include operations management, guest services, revenue optimization, and team development.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in overseeing daily Front Office operations, ensuring compliance with hotel policies and brand standards.
- Manage guest service activities including reservations, registration, room allocation, check in, check out, and resolution of guest inquiries.
- Monitor guest satisfaction levels and implement service improvements.
- Maximize room occupancy and revenue through effective inventory management and upselling initiatives.
- Support departmental operations through planning, recruitment, training, and team development.
- Monitor staffing levels and schedules to ensure adequate coverage.
- Ensure proper use of front office equipment and property management systems.
Requirements
- Previous supervisory experience within a Front Office environment, preferably in hospitality, hotel, leisure, or retail sector
- Strong proficiency in hotel systems, property management systems (PMS), and Microsoft Office applications
- Commercially focused with ability to identify revenue opportunities
- Excellent leadership, interpersonal, and communication skills
- Strong sense of accountability, professionalism, and resilience
- Demonstrated commitment to delivering exceptional guest service
- Ability to work effectively under pressure
- Flexible and adaptable
Full Job Posting
Job Description
- An Assistant Front Office Manager assists in supervising the Front Office Team to ensure Team Members are prepared and well informed to deliver Guests an exceptional experience from check in through check out.
Responsibilities
- Operations Management: Assist the Front Office Manager in overseeing the daily Front Office operations.
- Guest Services: Manage guest service activities including reservations, registration, room allocation, check in, check out, and prompt resolution of guest inquiries.
- Guest Satisfaction & VIP Relations: Monitor guest satisfaction levels and ensure regular and VIP guests receive personalized experiences.
- Revenue Optimization: Maximize room occupancy and revenue through effective inventory management and upselling.
- Team Development & Administration: Support departmental operations through planning, recruitment, training, and team development.
- Workforce Planning: Monitor staffing levels and schedules.
- Systems & Compliance: Ensure proper use of front office equipment and property management systems.
Qualifications
- Previous supervisory experience within a Front Office environment, preferably in hospitality, hotel, leisure, or retail sector.
- Strong proficiency in hotel systems, property management systems (PMS), and Microsoft Office applications.
- Commercially focused with ability to identify revenue opportunities.
- Excellent leadership, interpersonal, and communication skills.
- Strong sense of accountability, professionalism, and resilience.
- Demonstrated commitment to delivering exceptional guest service.
- Ability to work effectively under pressure.
- Flexible and adaptable.
- Self motivated with ability to work independently and collaboratively.
About Us
- Hilton is a global leader in hospitality with a mission to fill the earth with the light and warmth of hospitality.
- Award winning workplace culture recognized on World’s Best Workplaces list.
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