Assistant Director of Technology Innovation & Data
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Key skills for this role
About the Role
Four Seasons Resort Dubai at Jumeirah Beach seeks an Assistant Director of Technology Innovation & Data to oversee critical IT systems, provide systems administration, and support technology implementations.
Key Skills for This Role
Responsibilities
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available 24 hours per day
- Establish and maintain user procedures and hardware familiarization for all systems
- Provide administration services, including contribution to technology capital and operating budgets
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble shooting access problems and completion of on site documentation
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
- Ensure effective support for other systems, including back office, sales and catering and human resources applications
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
- Assist in the co ordination of new acquisitions and major projects as required
- Participate in property level, corporate initiated technology implementations
- Provide direct guest support and quality support to function rooms and conference services
- Assist in the process of systems backup and recovery procedures
Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Minimum of 5 7 years of experience in the IT industry, with at least 2 3 years in a leadership role, preferably within the hospitality sector
- Strong knowledge of IT systems, infrastructure, network management, and cybersecurity
- Familiarity with hotel property management systems (PMS), point of sale (POS) systems, and other hotel specific technologies
- Knowledge of Arabic language is essential
- Exceptional leadership and team management skills
- Excellent written and verbal communication skills
- Strong analytical and problem solving abilities
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location
- The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra competitive Dubai market.
What you will do
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Provide administration services, to include; contribution to technology capital and operating budgets.
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble shooting access problems and completion of on site documentation.
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
- Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
- Assist in the co ordination of new acquisitions and major projects as required.
- Participate in property level, corporate initiated technology implementations.
- Good knowledge and support for Desktop OS and applications including patches.
- Provide direct guest support and quality support to function rooms and conference services.
What you will bring
- A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is often preferred.
- A minimum of 5 7 years of experience in the IT industry, with at least 2 3 years in a leadership role, preferably within the hospitality sector.
- Strong knowledge of IT systems, infrastructure, network management, and cybersecurity. Familiarity with hotel property management systems (PMS), point of sale (POS) systems, and other hotel specific technologies is highly beneficial.
- Exceptional leadership and team management skills, with the ability to inspire and guide IT teams in achieving organizational goals.
- Excellent written and verbal communication skills, enabling effective interaction with both technical and non technical staff, as well as hotel guests.
- Strong analytical and problem solving abilities to identify and resolve complex IT issues efficiently.
- Capacity to adapt to evolving technologies and industry trends, ensuring the hotel remains at the forefront of innovation.
- A commitment to delivering outstanding customer service, ensuring that the IT department contributes to an exceptional guest experience.
- Excellent interpersonal skills to collaborate effectively with various departments and maintain positive relationships with internal and external stakeholders.
- Superb organizational and time management skills, enabling the ability to prioritize tasks and meet deadlines in a fast paced environment.
- Knowledge of Arabic language is essential.
What we offer
- Employment visa
- Competitive salary and live out allowance
- Medical and life insurance
- Annual flight allowance to home country
- Complimentary meals in dedicated employee restaurant
- Career advancement opportunities
- Best in industry training
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