Assistant Director of Technology Innovation & Data
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Key skills for this role
About the Role
Four Seasons Resort Dubai seeks an Assistant Director of Technology Innovation & Data to oversee critical IT systems, manage infrastructure, and lead technology implementations. Requires 5-7 years IT experience with 2-3 years in leadership, preferably in hospitality, and Arabic language skills.
Key Skills for This Role
Responsibilities
- Ensure critical systems (Front Office PMS, Call Accounting, HSIA, PABX, F&B POS) are available 24/7
- Establish and maintain user procedures and hardware familiarization for all systems
- Provide administration services including contribution to technology capital and operating budgets
- Provide Systems Administration including maintaining user/group accounts, troubleshooting access problems
- Assist in Server infrastructure management, performance monitoring, OS upgrades and troubleshooting
- Ensure effective support for back office, sales and catering, HR applications and other systems
- Provide system support services including outage diagnosis, troubleshooting, virus protection management
- Maintain and promote Four Seasons core technology standards
- Assist in coordination of new acquisitions and major projects
- Participate in property level, corporate initiated technology implementations
- Provide direct guest support and quality support to function rooms and conference services
- Assist in network support and security of Hotel network, Active Directory maintenance
Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field
- Minimum 5 7 years of experience in the IT industry, with at least 2 3 years in a leadership role
- Strong knowledge of IT systems, infrastructure, network management, and cybersecurity
- Familiarity with hotel property management systems (PMS), point of sale (POS) systems, and other hotel specific technologies
- Knowledge of Arabic language is essential
Full Job Posting
About Four Seasons
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
What You Will Do
- Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty four (24) hours per day.
- Establish and maintain user procedures and hardware familiarization for all systems.
- Provide administration services, to include; contribution to technology capital and operating budgets.
- Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble shooting access problems and completion of on site documentation.
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
- Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
- Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
- Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
- Assist in the co ordination of new acquisitions and major projects as required.
- Participate in property level, corporate initiated technology implementations.
- Good knowledge and support for Desktop OS and applications including patches.
- Provide direct guest support and quality support to function rooms and conference services.
What You Will Bring
- A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is often preferred.
- A minimum of 5 7 years of experience in the IT industry, with at least 2 3 years in a leadership role, preferably within the hospitality sector.
- Strong knowledge of IT systems, infrastructure, network management, and cybersecurity. Familiarity with hotel property management systems (PMS), point of sale (POS) systems, and other hotel specific technologies is highly beneficial.
- Exceptional leadership and team management skills, with the ability to inspire and guide IT teams in achieving organizational goals.
- Excellent written and verbal communication skills, enabling effective interaction with both technical and non technical staff, as well as hotel guests.
- Strong analytical and problem solving abilities to identify and resolve complex IT issues efficiently.
- Capacity to adapt to evolving technologies and industry trends, ensuring the hotel remains at the forefront of innovation.
- A commitment to delivering outstanding customer service, ensuring that the IT department contributes to an exceptional guest experience.
- Excellent interpersonal skills to collaborate effectively with various departments and maintain positive relationships with internal and external stakeholders.
- Superb organizational and time management skills, enabling the ability to prioritize tasks and meet deadlines in a fast paced environment.
- Knowledge of Arabic language is essential.
What We Offer
- Employment visa
- Competitive salary and live out allowance
- Medical and life insurance
- Annual flight allowance to home country
- Complimentary meals in dedicated employee restaurant
- Career advancement opportunities
- Best in industry training
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