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Assistant Customer Service Manager
IDFC FIRST Bank
Madhya Pradesh, IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 3 weeks ago
Free
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The Assistant Customer Service Manager is a key role within the Rural Banking function of Retail Banking , responsible for managing branch operations and ensuring efficient service delivery in rural locations. The role focuses on scaling up the retail banking business by managing daily operations, maintaining compliance, and delivering a seamless customer experience. The incumbent acts as the central custodian of all Rural Banking documents at the branch and supports the implementation of technology-driven and cost-effective operational practices.
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About the Role
The Assistant Customer Service Manager is a key role within the Rural Banking function of Retail Banking , responsible for managing branch operations and ensuring efficient service delivery in rural locations. The role focuses on scaling up the retail banking business by managing daily operations, maintaining compliance, and delivering a seamless customer experience. The incumbent acts as the central custodian of all Rural Banking documents at the branch and supports the implementation of technology-driven and cost-effective operational practices.
Primary Responsibilities
- Oversee day-to-day branch operations and administration, ensuring strict adherence to the bank’s policies and procedures.
- Manage service delivery for customers at the designated rural branch.
- Perform data entry for application forms, customer ID creation, and account setup.
- Conduct document verification, including KYC checks, application forms, and loan documentation.
- Handle cash and clearing transactions in compliance with operational standards.
- Maintain a strong audit rating for the branch by ensuring process discipline and documentation accuracy.
- Deliver best-in-class service to both internal and external customers.
- Act as a business partner in strategizing and implementing key operational and regulatory practices, including compliance, lending operations, and risk management.
- Drive quality initiatives across the operations team to optimize processes, improve turnaround time (TAT), and upgrade service level agreements (SLAs).
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