Assistant Credit Manager
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Key skills for this role
About the Role
IHG is seeking an Assistant Credit Manager to oversee credit limits, collections, and accounts receivable for voco Doha West Bay Suites. The role involves setting credit policies, reconciling accounts, and liaising with guests and travel agents.
Key Skills for This Role
Responsibilities
- Set and review credit limits for in house guests and City Ledger balances
- Follow up on collection of returned cheques, credit card charge backs, and skipper accounts
- Reconcile accounts receivable trial balances with general ledger monthly
- Conduct credit investigations and recommend write offs
- Chair monthly credit meetings and track advance deposits
Requirements
- Experience in credit management or accounts receivable
- Strong financial analysis and reconciliation skills
- Ability to work a flexible roster
Full Job Posting
Your day to day
- Setting and regularly reviewing credit limits for both in house guests and City Ledger balances.
- Checking updated remarks given by Front Office staff and following up any discrepancies with Front Office Manager.
- Following up on the collection of Returned Cheques, Credit Cards Charge Back; Skipper Accounts.
- Reconciling accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing.
- Ensuring maintain supporting documents of all advance deposits.
- Handling clients' queries promptly, professionally and efficiently.
- Ensuring check room rates charged to travel agents are in accordance with the contract.
- Checking if the bills are attached with proper covering details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer.
- Delivering invoices and ensuring that the person concerned is in receipt of the same.
- Analyzing trends in Accounts Receivable balances or significant changes in payment pattern and to recap major collection problems for the monthly credit meetings.
- Conducts credit investigations, so that an intelligent appraisal of customer’s worth, character and ability to pay may be ascertained to justify extension of credit.
- Responsible for maintaining the debitor's ledger; Regular review of the aged trail balance, Collection calls, Identifying and following upon doubtful accounts.
Additional duties
- Reconcile all credit card charges.
- Ensure credit applications for all new accounts are completed and approved.
- Post all payments received daily.
- Clear city ledger accounts at month end.
- Resolve all account queries.
- Schedule and chair the monthly credit meetings.
- Track advance deposits.
- Review the high balance report daily and follow upon any problems or doubtful accounts.
- Daily review Accounts Receivable ledger, monitor incoming cheques.
- Attend rundown meetings and advise on account set up or any necessary payment plans.
- Initiate collection action for overdue accounts and prepares for legal action those accounts necessary.
- Reply to customer queries and send copies of accounts
Compliance and general
- Reconciliation's and rebates.
- Liaise with Credit Card Companies
- Follow up collections of accounts receivable regularly in a firm but diplomatic manner, calculated to produce results and at the same time maintain good relations with the customers.
- Recommends write – off of un collectable accounts with supporting document of legal correspondence or notification from right sources.
- Reports immediately any unfavorable information received affecting a customer’s credit standing, so that appropriate actions may be taken.
- Ensure that voco® Doha West Bay Suites policies and procedures granting of credit are observed.
- Attend Monthly Credit Meeting and maintains updates the list of travel agents which are blacklisted and/or prepayment basis.
- Complies with voco® Doha West Bay Suites Credit policy.
- Assist in establishing policies and procedures relating to the area of Finance as directed by the Finance Manager.
- Make all necessary Finance decisions under the direction of the Finance Manager
- Coordinate Finance schedules with all programs including annual leaves
- Communicate effectively with all other departments
General
- Ability to work a flexible roster
- Attend meetings, training sessions and any other required meeting or training session.
- Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
- Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
- To take Cash Inventory by 'Surprise Basis'.
- Insure that all documents must used number and consistence control daily.
- House float management and inventory on monthly basis
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