Analyst IV Business Systems - POS/Retail Payments

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Business Systems Analyst IV is a senior individual contributor responsible for delivering highly reliable, scalable, and secure POS and Payments technology solutions that support Retail Operations, Payments, and Finance.

This role operates as a technical and functional leader within the team, driving solution design, system integration, and end-to-end delivery across complex platforms.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations.

Our core offices include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME and Chicago, IL.

Authorized to work in the U.S.

Applicants must be currently authorized to work in the United States on a full-time basis.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations.

Our core offices include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME and Chicago, IL.

Collaborate with product owners to refine backlogs, define user stories, and ensure alignment with strategic priorities.

Provide mentorship and guidance to junior analysts and team members.

Ensure solutions are scalable, stable, secure, and aligned to business and IT objectives.

Ensure systems meet operational SLAs for availability, performance, and reliability.

Own the design, configuration, integration, and implementation of POS and Payments solutions across multiple platforms and portfolios.

Drive solution design decisions in collaboration with architects and engineering teams.

Lead end-to-end delivery of medium to large initiatives, including discovery, requirements, design, testing, implementation, and support.

Lead triage and resolution of complex production issues (P1/P2), including participation in incident bridge calls and root cause analysis.

Evaluate and recommend improvements for system performance, reliability, and cost efficiency.

Contribute to the evaluation and adoption of emerging technologies and enhancements.

Drive continuous improvement through automation, monitoring, and process optimization.

Build and maintain strong relationships with vendor partners and external service providers.

Promote best practices in requirements management, documentation, testing, and delivery.

Support audit, compliance, and regulatory activities (e.g., PCI), including access reviews and controls validation.

Partner with business stakeholders across Retail Operations, Payments, and Finance to understand requirements and translate them into technical solutions.

• Own the design, configuration, integration, and implementation of POS and Payments solutions across multiple platforms and portfolios.
• Lead end-to-end delivery of medium to large initiatives, including discovery, requirements, design, testing, implementation, and support.
• Ensure solutions are scalable, stable, secure, and aligned to business and IT objectives.
• Provide hands-on expertise in system configuration, integration patterns, and troubleshooting.
• Serve as a subject matter expert (SME) for POS and Payments systems, including payment processing flows, device interactions, and store systems.
• Drive solution design decisions in collaboration with architects and engineering teams.
• Evaluate and recommend improvements for system performance, reliability, and cost efficiency.
• Contribute to the evaluation and adoption of emerging technologies and enhancements.
• Partner with business stakeholders across Retail Operations, Payments, and Finance to understand requirements and translate them into technical solutions.
• Collaborate with product owners to refine backlogs, define user stories, and ensure alignment with strategic priorities.
• Build and maintain strong relationships with vendor partners and external service providers.
• Lead triage and resolution of complex production issues (P1/P2), including participation in incident bridge calls and root cause analysis.
• Ensure systems meet operational SLAs for availability, performance, and reliability.
• Support audit, compliance, and regulatory activities (e.g., PCI), including access reviews and controls validation.
• Drive continuous improvement through automation, monitoring, and process optimization.
• Provide mentorship and guidance to junior analysts and team members.
• Promote best practices in requirements management, documentation, testing, and delivery.
• Take ownership of initiatives and proactively drive outcomes with minimal oversight.

5+ years of experience driving solution design, system integration, and end-to-end delivery across complex platforms.

supporting large-scale retail environments (grocery or fuel preferred).

working with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico).

with ACI Retail Commerce Server (RCS).

with NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client).

Strong knowledge of the credit/debit payments ecosystem, including authorization flows, devices, and settlement concepts.

Familiarity with PCI compliance and payment security standards,.

Ability to manage multiple priorities and deliver within time-based constraints.

Bachelor's degree in Computer Science, Information Systems, or related technical field (or equivalent experience).

Strong analytical, problem-solving, and troubleshooting skills.

Proven ability to deliver complex technology solutions end-to-end.

Excellent communication skills with the ability to influence stakeholders across technical and business teams.

• Bachelor's degree in Computer Science, Information Systems, or related technical field (or equivalent experience).
• 5+ years of experience driving solution design, system integration, and end-to-end delivery across complex platforms.
• Experience supporting large-scale retail environments (grocery or fuel preferred).
• Strong knowledge of the credit/debit payments ecosystem, including authorization flows, devices, and settlement concepts.
• Experience working with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico).
• Proven ability to deliver complex technology solutions end-to-end.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to influence stakeholders across technical and business teams.
• Ability to manage multiple priorities and deliver within time-based constraints.
• Experience with ACI Retail Commerce Server (RCS).
• Experience with NCR Connected Payments (OpenEPS, ServerEPS, WebEPS, Common Client).
• Experience with PIN pad configuration, key management, and estate management tools.
• Experience with POS platforms such as NCR Storeline, Emerald, or Toshiba ACE.
• Experience in Agile and product-based delivery models.
• Familiarity with PCI compliance and payment security standards,
• Experience in modernization or platform migration initiatives.

Range: $92,640-138,960 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions.

Final compensation decisions will be made in accordance with company policies and applicable laws.

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Join our Talent Community to stay updated on opportunities with Ahold Delhaize USA.

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To join, click here: Talent Community - Ahold Delhaize USA (careerswithus.com) .

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers.

We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization.

We are committed to offering a welcoming work environment where all associates can succeed and thrive.

Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do.

While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Learn More About Our Benefits - Click Here

Ahold Delhaize USA is an equal opportunity employer.

Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges.

Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA.

Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com.