Ambulatory Care Representative I
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Key skills for this role
About the Role
Ensures patient access, registration, eligibility, and financial status at King Faisal Specialist Hospital in Riyadh. Greets patients, handles appointments, verifies eligibility, and coordinates with healthcare providers.
Key Skills for This Role
Responsibilities
- Greet patients, employees, and visitors; provide information and directions
- Obtain necessary information and direct caller concerns to appropriate areas
- Open medical records for new patients
- Review and respond to correspondence regarding eligibility for treatment
- Register and confirm patient visits using computer system
Requirements
- High school diploma or equivalent
- Previous experience in healthcare administration or customer service preferred
Full Job Posting
Job Overview
- Ensures that patient access, acceptance, registration, eligibility and financial status are in line with Hospital policies and that they are completed in a timely manner through coordination with physicians, nurses and other health care providers.
Essential Responsibilities and Duties
- Receives and greets patients, employees or visitors as they arrived in the clinic and provides information & directions.
- Obtains necessary information, determines and directs the concerns of caller to appropriate areas.
- Opens medical Records for new patients.
- Reviews and responds to correspondence regarding eligibility for treatment.
- Receives interviews and assists patients/families prior to submitting medical referrals paperwork and explains KFSH&RC Eligibility policy.
- Performs all appointment Services and Admission functions.
- Registers and initiates the required action on all financial letters coming from the Royal Families, Royal Cabinet, companies, General Medical Committees, embassies and other sources.
- Registers and confirms patient's visit using computer system, and takes necessary action for patient's check in.
- Receives walk in patients and takes necessary action for them.
- Retrieves patient information from the system as necessary.
- Verifies patient's eligibility status; makes sure that patient is eligible for the specialty he/she is referred to.
- Coordinates with other Hospital staff while booking appointment to make sure the patient's appointments are close to each other, like X ray or Endoscopy, etc.
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