AI Product Support Specialist
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Key skills for this role
About the Role
Arabian Private Holdings seeks an AI Product Support Specialist to ensure internal and client-facing tools function reliably. You will assist in daily AI tool operations, identify technical glitches, coordinate with technical partners, and support principals with data summaries.
Key Skills for This Role
Responsibilities
- Assist in the daily operation of AI tools used for portfolio analysis and governance research
- Identify and document technical glitches or logical inconsistencies in system generated reports
- Form a view on how AI performance can be adjusted to better serve specific client mandates
- Coordinate with technical partners to resolve issues while maintaining a clear audit trail of changes
- Support the principals by preparing summaries of data to help rationalize holding company portfolios
- Monitor the quality of outputs to ensure they meet standards for clarity and logical rigor
- Organize feedback from internal users to help refine the operating model of digital tools
- Test new features to confirm they align with the focus on providing independent, honest advice
Requirements
- A background in business, technology, or research showing comfort with managing complex information
- Ability to write in plain, direct English without relying on corporate jargon or fillers
- A logical approach to solving problems and a preference for simplicity over unnecessary complexity
- Curiosity about how technology affects corporate strategy and governance in large organizations
- Strict attention to detail and a refusal to accept an answer without verifying the underlying logic
- Reliable self management skills necessary for success in a fully remote work environment
Full Job Posting
About the Role
- The AI Product Support Specialist ensures internal and client facing tools function with precision and reliability.
- Acts as the bridge between technical logic and practical needs of principals managing complex mandates.
- Verifies that systems produce clear, actionable outputs supporting corporate strategy work.
About Arabian Private Holdings
- Founded on the principle that many critical business problems do not fit traditional large firm consulting model.
- Work covers corporate strategy, governance, and operating model efficiency for family groups, listed corporations, and government entities.
- Operates as a remote firm, prioritizing quality of analysis and strength of relationships over traditional office overhead.
What You Will Do
- Assist in the daily operation of AI tools used for portfolio analysis and governance research.
- Identify and document technical glitches or logical inconsistencies in system generated reports.
- Form a view on how AI performance can be adjusted to better serve specific client mandates.
- Coordinate with technical partners to resolve issues while maintaining a clear audit trail of changes.
- Support the principals by preparing summaries of data to help rationalize holding company portfolios.
- Monitor the quality of outputs to ensure they meet our standards for clarity and logical rigor.
- Organize feedback from internal users to help refine the operating model of our digital tools.
- Test new features to confirm they align with our focus on providing independent, honest advice.
What We Are Looking For
- A background in business, technology, or research that shows a comfort with managing complex information.
- The ability to write in plain, direct English without relying on corporate jargon or fillers.
- A logical approach to solving problems and a preference for simplicity over unnecessary complexity.
- Curiosity about how technology affects corporate strategy and governance in large organizations.
- Strict attention to detail and a refusal to accept an answer without verifying the underlying logic.
- Reliable self management skills necessary for success in a fully remote work environment.
How We Work
- Fully remote firm valuing results and clear thinking over traditional office attendance.
- Mentoring through active participation in mandates, working closely with principals on real business problems.
- Small team with sharp focus, ensuring everyone understands governance and strategy behind decisions.
- Permanent role with competitive compensation for the market and level of responsibility.
What the Role Offers
- Direct exposure to strategic questions facing significant family groups and government entities.
- Permanent, full time position within a firm that values professional independence and clarity.
- Flexibility of a 100 percent remote workplace eliminating commuting and office politics.
- Chance to build expertise in the intersection of technical performance and high level corporate advisory.
- Principal led environment where contributions are seen and debated by senior decision makers.
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