AI Design Specialist
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Key skills for this role
About the Role
Printerpix is seeking a dedicated Customer Service Specialist to engage with customers, address inquiries, and resolve issues via email, phone, and live chat. The ideal candidate has strong communication skills, problem-solving abilities, and at least 2 years of customer service experience.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via email, phone, and live chat with accurate information about products, orders, and services
- Assist customers with order placements, modifications, and cancellations
- Resolve customer complaints and issues efficiently, escalating complex cases when necessary
- Maintain detailed records of customer interactions in the CRM system
- Collaborate with production and shipping teams to ensure timely delivery
- Provide feedback to management on common customer concerns and process improvements
- Participate in training sessions and team meetings
Requirements
- Minimum 2 years of experience in customer service or related field
- Strong written and verbal communication skills
- Experience with CRM software preferred
- Proficiency in Microsoft Office Suite preferred
- Problem solving abilities and patience
- Positive attitude and adaptability
Full Job Posting
About The Company
- Printerpix is a leading provider of personalized printing solutions, specializing in custom photo products like photo prints, photo books, and canvas prints.
About The Role
- We are seeking a dedicated Customer Service Specialist to engage with customers, address inquiries, resolve issues, and ensure an outstanding customer experience via email, phone, and live chat.
Qualifications
- Minimum 2 years of experience in customer service or related field
- Strong communication skills, both written and verbal
- Experience with CRM software and Microsoft Office Suite preferred
- Problem solving abilities, patience, and attention to detail
- Positive attitude, adaptability, and teamwork
Responsibilities
- Responding to customer inquiries promptly via email, phone, and live chat
- Assisting customers with order placements, modifications, and cancellations
- Resolving customer complaints or issues efficiently
- Maintaining detailed records of customer interactions in the CRM system
- Collaborating with production and shipping teams
- Providing feedback to management for process improvement
- Participating in training sessions and team meetings
Benefits
- Competitive salary packages
- Health insurance coverage
- Paid time off
- Ongoing training and development programs
- Employee discounts on products
- Flexible working hours and opportunities for remote work
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