Agent, Room Reservations
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Key skills for this role
About the Role
Atlantis The Palm seeks a Room Reservations Agent to take reservations, handle guest calls, and provide information. Candidates need call center or front office experience, computer literacy including Opera, and fluency in English.
Key Skills for This Role
Responsibilities
- Take reservations for Atlantis The Palm in accordance with hotel policies and procedures
- Handle incoming calls to take orders, answer questions, and troubleshoot problems
- Provide information and handle complaints regarding Atlantis Dubai products or services
- Assist in preparing reports and supporting the team
- Reply to all incoming correspondence promptly
Requirements
- Previous experience in call center, front office, guest relations, club lounge, hotel reservations, or similar environment
- Computer literacy and Opera systems proficiency
- Fluency in English
- Impeccable personal presentation and attention to detail
- Preferably fluent in Russian, Arabic, Chinese, or French
Full Job Posting
About The Role
- Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi task without compromising quality? If you possess these skills, we have the perfect job for you at Atlant
- As an Agent, Room Reservations you will be responsible for taking reservations for Atlantis The Palm in a proper manner as per the hotel’s policies and procedures. You should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming c
About You
- It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment.
- Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service.
- Computer literacy and Opera systems are imperative, and fluency in English is a must.
- Due to our guest’s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.
Benefits
- Competitive, tax free salary paid in UAE Dirhams (AED)
- Generous food and beverage privileges
- Exclusive discounted rates at all Kerzner properties worldwide
- Comprehensive health insurance (with dental coverage)
- Annual flights home
- Life insurance
- Incentive program
- Colleague wellness and social initiatives
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