Agent, Call Center
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Atlantis The Palm is looking for a Call Center Agent to be the first point of contact for guests, handling calls with a smile and ensuring all needs are met. Candidates need at least two years of experience in a similar role or high-volume customer service.
Key Skills for This Role
Responsibilities
- Serve as the first point of contact for all guests, ensuring all needs are met in a warm and personalized manner
- Maintain an efficient and effective flow of information with guests and all internal departments
- Handle external and internal calls with Forbes standards in mind
- Keep a high energy and positive environment while working with the team
Requirements
- Minimum of two years’ experience in a call center or high volume customer service role
- Strong work ethics and desire to continuously learn and develop
- Additional language such as Arabic, Chinese, Italian, Spanish, French, or German is advantageous
Full Job Posting
About The Role
- Are you passionate about engaging and helping multiple nationalities daily via call? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis, the Palm is looking for someone like you!
- As Agent, Call Center, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maint
About You
- An ideal candidate will have a minimum of two years’ experience in the same role or a customer service position where handled large volume.
- You will have a strong work ethics and desire to continuously learn and develop at our resort.
- An addition language such as Arabic, Chinese, Italian, Spanish, French or German is advantageous.
Benefits
- Competitive, tax free salary paid in UAE Dirhams (AED)
- Generous food and beverage privileges
- Exclusive discounted rates at all Kerzner properties worldwide
- Comprehensive health insurance (with dental coverage)
- Annual flights home
- Life insurance
- Incentive program
- Colleague wellness and social initiatives
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Atlantis The Palm
Team Leader, Platinum
Dubai, UAE
Atlantis The Palm seeks a Team Leader for Platinum Reservations to monitor and control reservation operations, ensuring optimal service for callers. Responsibilities include checking reservation trace reports, allocating
Lobby Hostess - Atlantis the Palm
Dubai, UAE
Atlantis The Palm seeks a Lobby Hostess to be the first point of contact for guests, creating a warm arrival experience. Responsibilities include assisting with directions, check-in/out guidance, managing guest flow, and
Agent, Imperial Club Lounge - Atlantis the Palm
Dubai, UAE
Atlantis The Palm seeks an Imperial Club Agent to deliver personalized luxury experiences for guests from arrival to departure. Responsibilities include efficient check-in/out, cashiering, concierge assistance, and antic
Agent, Restaurant Reservations
Dubai, UAE
Atlantis The Palm seeks a Restaurant Reservations Agent to handle guest calls, take orders, and provide exceptional service. Ideal candidates have call center or front office experience, fluency in English, and preferabl
Agent, Room Reservations
Dubai, UAE
Atlantis The Palm seeks a Room Reservations Agent to take reservations, handle guest calls, and provide information. Candidates need call center or front office experience, computer literacy including Opera, and fluency
Team Leader, Call Center
Dubai, UAE
Atlantis The Palm seeks a Team Leader for the Call Centre to lead a team in a 24/7 environment, ensuring high service standards. Responsibilities include managing call skills, processes, training, and resort knowledge. R
Assistant Manager, Talent Acquisition
Dubai, UAE
Atlantis The Palm in Dubai seeks an Assistant Manager, Talent Acquisition to support end-to-end recruitment and onboarding across assigned divisions. The role requires strong recruitment experience in fast-paced, high-vo
Demi Chef de Partie, FZN*** by Björn Frantzén
Dubai, UAE
Atlantis The Palm is seeking a Demi Chef de Partie for FZN*** by Björn Frantzén, a Michelin-starred restaurant. The role involves managing mise en place and daily operations within a kitchen section, supporting the Chef
Team Leader, Platinum
Dubai, UAE
Lobby Hostess - Atlantis the Palm
Dubai, UAE
Agent, Imperial Club Lounge - Atlantis the Palm
Dubai, UAE
Agent, Restaurant Reservations
Dubai, UAE
Agent, Room Reservations
Dubai, UAE
Team Leader, Call Center
Dubai, UAE
Assistant Manager, Talent Acquisition
Dubai, UAE
Demi Chef de Partie, FZN*** by Björn Frantzén
Dubai, UAE