Aftersales Manager | Al-Futtaim Motors | Toyota Al Ain
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks an Aftersales Manager for Toyota Al Ain to lead service center operations, drive revenue and profitability, and ensure exceptional customer experiences.
Key Skills for This Role
Responsibilities
- Lead and inspire a high performing aftersales team to achieve revenue, productivity, and profitability targets
- Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction
- Champion a customer first culture, leveraging insights and feedback to improve NPS and retention
- Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance
- Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams
- Build, coach, and develop talent to create a strong pipeline of future leaders
- Ensure full compliance with brand standards, HSSE requirements, and operational policies
- Continuously optimize processes, capacity, and resource utilization
Requirements
- Experience in aftersales management within automotive industry
- Proven ability to lead teams and drive revenue and profitability
- Strong customer service orientation
- Knowledge of P&L management and growth strategies
Full Job Posting
Role Overview
- Lead the service center as Aftersales Manager for Toyota Al Ain.
- Own overall performance, driving sustainable growth in revenue and profitability.
- Create a seamless, high quality customer experience reflecting Toyota’s global standards.
What You Will Do
- Lead and inspire a high performing aftersales team to consistently achieve revenue, productivity, and profitability targets
- Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction
- Champion a customer first culture, leveraging insights and feedback to improve NPS and retention
- Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance
- Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities
- Build, coach, and develop talent—creating a strong pipeline of future leaders within the business
- Ensure full compliance with brand standards, HSSE requirements, and operational policies
- Continuously optimize processes, capacity, and resource utilization to deliver best in class service
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