After Sales Technical Support Engineer - UPS
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Key skills for this role
About the Role
Eaton seeks a Technical Support Engineer to provide factory support for UPS systems across the EMEA region, focusing on the Middle East. The role involves diagnosing and resolving technical issues with 3-Phase UPS systems, providing training to field service engineers, and collaborating with engineering teams.
Key Skills for This Role
Responsibilities
- Diagnose and resolve technical issues with 3 Phase UPS systems
- Provide expert technical support to local and regional field service engineers via remote tools and on site visits
- Manage and lead troubleshooting and take corrective actions in challenging field incidents
- Assist FSEs and customers with installation, configuration and start up of UPS systems
- Collaborate with Engineering and AE team to address and resolve issues and report to Quality on field findings
- Provide service trainings for FSEs and ASPs, including onsite, remote and eLearning trainings
- Create and maintain comprehensive technical documentation, field service bulletins and service guides
- Participate in new product development projects as a voice of customer and provide field service perspective
- Contribute to zero incident culture supporting safety of field engineers through instructions and training
- Coordinate with factory teams in Finland & China for technical and product support
Requirements
- B.Sc. or M.Sc. in Electrical Engineering
- 2+ years of service experience in power electronics or technical support role in three phase power electronics
- Strong technical knowledge on power electronics and/or three phase electrical systems
- Excellent problem solving and troubleshooting skills
- Ability to work independently and as part of a team
- Customer oriented
Full Job Posting
About Eaton
- Eaton is a power management company providing energy efficient solutions for electrical, hydraulic and mechanical power.
- Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.
Role Overview
- The Technical Support Engineer UPS will provide factory support to Eaton local Service teams across EMEA, focusing on ME region UPS customers.
- This role provides service trainings to Eaton local Service Engineers and ASPs, and is in contact with local service teams and ASPs, not end customers directly.
What You’ll Do
- Diagnose and resolve technical issues with 3 Phase UPS systems.
- Provide expert technical support to local and regional field service engineers via remote tools and on site visits.
- Manage and lead troubleshooting and take corrective actions in challenging field incidents.
- Assist FSEs and customers with installation, configuration and start up of UPS systems.
- Collaborate with Engineering and AE team to address and resolve issues and report to Quality on field findings.
- Provide service trainings for FSEs and ASPs, including onsite, remote and eLearning trainings.
- Create and maintain comprehensive technical documentation, field service bulletins and service guides.
- Participate in new product development projects as a voice of customer and provide field service perspective.
- Contribute to zero incident culture supporting safety of field engineers through instructions and training.
- Coordinate with factory teams in Finland & China for technical and product support.
Qualifications
- B.Sc. or M.Sc. in Electrical Engineering.
- 2+ years of service experience in power electronics and/or experience in technical support role in three phase power electronics.
Skills
- Experience in technical support or a similar role.
- Strong technical knowledge on power electronics and/or three phase electrical systems.
- Experience on UPS technologies is an advantage.
- Strong work ethic, communication and interpersonal skills.
- Excellent problem solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Customer oriented.
- Focus on delivering high quality support.
What We Offer
- Being part of a company with over 100 years in business, well known in the industry.
- Commitment to Inclusion & Diversity and Sustainability.
- Annual mentoring program, Eaton University, reward and recognition system.
- Ongoing Learning and Career Development Opportunities globally.
- Strong, agile and diverse team locally and globally.
- Strong processes and state of the art systems and tools.
- Structured employee development processes, open feedback culture with development plans.
- Detailed induction support and well structured onboarding.
Living And Working In Dubai
- Dubai is an internationally connected city with strong professional opportunities in a global environment.
- Employees are part of a stable, well governed organization with global teams and flexibility.
Additional Information
- All positions may require participation in video and in person interviews.
- All candidates evaluated based on job related competencies.
- Equal employment opportunities are ensured.
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