AFR Ops Specialist
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Key skills for this role
About the Role
DHL Global Forwarding seeks an AFR Ops Specialist in Jeddah to manage air freight operations, customer shipments, and regulatory compliance. The role requires a Bachelor's degree and over 4 years of logistics experience, with skills in routing, carrier management, and stakeholder coordination.
Key Skills for This Role
Responsibilities
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure correct costs and revenues are captured against customer’s profile and take ownership to solve issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and local/international transport
- Track, record, analyze and improve exceptions/operational irregularities
- Implement regulatory compliance procedures relating to commodity and locations for shipments
- Route and/or assign shipments to relevant consol to meet service commitment and maximize profits
- Prepare invoices, debit and credit notes and necessary back up documentation
- Resolve performance issues of suppliers and propose solutions to improve performance
Requirements
- Bachelor's Degree or equivalent experience/qualification
- More than 4 years of experience in logistics or related field
- Knowledge of routing, shipping, carrier management, third party logistics, airlines, ground transportation, cold chain, import export
- Stakeholder management skills
Full Job Posting
Job Purpose
- Develop and administer air freight operations plans and processes to deliver flow of goods and information across the customer’s global supply chain.
Key Responsibilities
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Ensure the management of shipments in line with the customer service commitment
- Track, record, analyze and improve exceptions/operational irregularities
- Responsible for high shipment data quality
- Implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
- Identify critical shipments and new business that needs extra support/hypercare
- Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics
- Execute tasks and activities while meeting resource management and productivity guidelines for the day to day operations
- Prepare invoices, debit and credit notes and necessary back up documentation ensuring customer invoice timeliness and accuracy
Qualifications
- Education: Bachelor’s Degree or equivalent experience/qualification
- Experience: more than 4 years
- Routing, Shipping, Carrier Management, Third Party Logistics, Airlines, Ground Transportation, Cold Chain, Import Export, Stakeholder Management
We Offer
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
About DHL Global Forwarding
- We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
- Our TOP EMPLOYER prestigious certification attests to our best in class efforts to attract and retain talent.
- We aspire to become the undisputed leader in our industry.
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