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Admin & Operation Executive

Infibiz Corporate Service Provider
Dubai, UAE
Full Time
Entry
2 weeks ago
Client ManagementDocument ProcessingCompliance KnowledgeMicrosoft Office SuiteCRM SoftwareCommunication
Free

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Client ManagementDocument ProcessingCompliance Knowledge
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Job Summary

  • As part of our growing sales and business setup operations, we are looking for a proactive Operations Executive to manage post sales responsibilities and administrative tasks.
  • The ideal candidate will guide and assist clients in processing company documents, ensuring due diligence, and working with advisors to meet regulatory requirements.
  • Additionally, the role includes administrative support, visitor management, and office coordination.

Key Responsibilities

  • Serve as the Primary Point of Contact between clients and Infibiz, ensuring smooth communication and relationship management.
  • Guide and assist clients in processing company formation documents, including adherence to legal and compliance requirements.
  • Coordinate client meetings, calls, and appointments while ensuring prompt responses to inquiries via email, phone, or in person.
  • Maintain accurate records of client interactions, transactions, and documentation.
  • Work closely with internal teams to ensure timely completion of client requests and smooth coordination between departments.
  • Track client projects, ensuring deadlines are met, and handle any delays or issues effectively.
  • Identify upselling or cross selling opportunities to provide additional services to clients.
  • Collect and analyze client feedback to improve service quality and address concerns professionally.
  • Stay updated on industry trends, government regulations, and business setup processes to better serve clients.
  • Greet and welcome visitors professionally and courteously.
  • Manage incoming and outgoing calls, answering general inquiries and directing calls to the appropriate department.
  • Handle incoming and outgoing mail, packages, and deliveries efficiently.

Qualifications & Skills

  • Bachelor's degree preferred.
  • Proven experience in client management, operations, or administrative roles, preferably in the business setup industry.
  • Excellent communication and interpersonal skills to interact effectively with clients and team members.
  • Strong organizational and multitasking abilities to handle various responsibilities efficiently.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
  • Ability to work independently and collaboratively in a fast paced environment.
  • Professional telephone etiquette and office management skills.
  • Detail oriented with the ability to maintain accurate records and ensure compliance with company policies.

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