Account Manager
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Key skills for this role
Role Overview
Identify the needs of new and current customers to support their success using the product.
Develop effective communication with clients and internal team members to understand and mitigate customer issues.
Key Skills for This Role
Full Job Posting
Position Overview
Identify the needs of new and current customers to support their success using the product.
Develop effective communication with clients and internal team members to understand and mitigate customer issues.
Key Responsibilities
- Serve as the lead point of contact for customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, stakeholders, and executive sponsors.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Communicate monthly and quarterly initiative progress to stakeholders.
- Develop new business with existing clients and identify opportunities to meet sales quotas.
- Forecast and track account metrics, including quarterly sales results and annual forecasts.
- Collaborate with sales teams to grow opportunities within the territory.
- Assist with challenging client requests and issue escalations.
- Develop platform expertise and translate capabilities into customer business benefits.
- Coordinate complex sales cycles and work with partners to strengthen offerings and delivery capabilities.
Qualifications
- Previous account management experience.
- An existing active customer network within the assigned sector or region.
- Experience in a client-facing role.
- Willingness and ability to travel.
- A bachelor's degree in Computer Science, Business Administration, or another related field.
- At least 3 years of experience in sales.
- Strong and diplomatic interpersonal skills.
- Strong team spirit.
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