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naukri

Account Manager II

Panasonic Avionics Corporation
Jeddah, KSA
Mid
Field
3 weeks ago
Account ManagementCustomer Relationship ManagementSales ForecastingContract ManagementPresentation SkillsProblem Solving
Free

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Account ManagementCustomer Relationship ManagementSales Forecasting
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Overview

  • Develops new accounts and/or expands existing accounts within an established geographic territory.
  • Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long term business success.
  • Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action.
  • Develops and maintains excellent working relationship with customers and internal company departments to ensure effective response to customer needs.

Responsibilities

  • Manage assigned customer accounts and assist with other customers as directed.
  • Review contractual requirements of assigned customers and ensure fulfillment from the company.
  • Develop a foundation for long term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services.
  • Plan regional customer service efforts to meet customer satisfaction demands and future business growth.
  • Ensures excellent execution, communication, and delivery is given across all internal or contracted departments & groups that interface or provide service to the customer.
  • Manage customer survey activities and satisfaction scorecards.
  • Track customer satisfaction ratings to objectively measure the degree of satisfaction.
  • Identify deficiencies in either resources or performance to work with the account team to resolve and win new business.
  • Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting, and change requests.
  • Prepare reports and professional presentations in order to communicate potential opportunities and /or problems to customer teams and senior management.
  • Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.
  • Assist in the management of the regional budget and help the management team establish sales growth and profit targets for the region.

Problem Solving

  • Resolves a wide range of issues in imaginative as well as practical ways.
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

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