Account Manager I
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Key skills for this role
About the Role
Responsible for managing restaurant partner relationships, driving performance through data insights, and collaborating with teams to enhance food delivery experiences.
Key Skills for This Role
Responsibilities
- Manage a portfolio of restaurant partners, ensuring strong relationships and satisfaction.
- Drive partners' performance through business reviews, data insights, and strategic recommendations.
- Collaborate cross functionally with Operations, Marketing, and Product teams to execute growth initiatives.
- Identify and resolve partner concerns swiftly to ensure a high quality experience.
- Monitor and analyze partner performance metrics, identifying areas for improvement.
- Support onboarding and training of new partners to set them up for success.
- Advocate internally for partner needs and work with relevant teams to drive platform improvements.
Requirements
- 2 4 years of experience in account management, partner success, business development, or similar roles, preferably in tech, e commerce, or F&B sectors
- Proven track record of managing external stakeholders and influencing decision making
- Strong analytical skills with proficiency in Excel/Google Sheets and data interpretation
- Excellent interpersonal, communication, and negotiation skills
- A problem solving mindset with a bias for action and continuous improvement
- Ability to work cross functionally in a fast paced, collaborative environment
- Bachelor's degree in Business, Economics, or a related field
Full Job Posting
About the role
- We are looking for an Account Manager to join our Food UAE team in Dubai.
- This role is responsible for owning and nurturing relationships with our restaurant partners to help them grow and succeed on the Careem platform.
- You will play a critical role in optimizing partner performance, improving operational metrics, and driving strategic initiatives that benefit both Careem and our partners.
What you'll do
- Manage a portfolio of restaurant partners, ensuring strong relationships and satisfaction.
- Drive partners' performance through business reviews, data insights, and strategic recommendations.
- Collaborate cross functionally with Operations, Marketing, and Product teams to execute growth initiatives.
- Identify and resolve partner concerns swiftly to ensure a high quality experience.
- Monitor and analyze partner performance metrics, identifying areas for improvement.
- Support onboarding and training of new partners to set them up for success.
- Advocate internally for partner needs and work with relevant teams to drive platform improvements.
What you'll need
- 2 4 years of experience in account management, partner success, business development, or similar roles, preferably in tech, e commerce, or F&B sectors.
- Proven track record of managing external stakeholders and influencing decision making.
- Strong analytical skills with proficiency in Excel/Google Sheets and data interpretation.
- Excellent interpersonal, communication, and negotiation skills.
- A problem solving mindset with a bias for action and continuous improvement.
- Ability to work cross functionally in a fast paced, collaborative environment.
- Bachelor's degree in Business, Economics, or a related field.
Where you'll be
- Based in Dubai, reporting to the Commercial Lead for Food UAE.
- Hybrid working environment with on ground visits to key partners as needed.
What we'll provide you
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
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