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Key skills for this role
The Account Manager is the primary owner of the customer relationship and is responsible for both the execution and growth of assigned accounts.
This role goes beyond maintaining existing business and focuses on identifying opportunities to expand customer partnerships through new lanes, locations, and modes of transportation.
Essential Duties and Responsibilitie s:
• Serve as the primary point of contact and relationship owner for assigned customer accounts
• Manage end-to-end execution of customer freight from tender through delivery
• Handle pricing for spot freight and participate in RFPs and customer pricing reviews
• Communicate proactively with customers regarding shipment status, service issues, and resolutions
• Identify opportunities to grow accounts through new lanes, locations, volume, or modes
• Monitor account performance and service metrics to support customer satisfaction and retention
KCH Transportation is a premier third-party logistics (3PL) and freight brokerage headquartered in Chattanooga, TN.
As a Top 100 U.S. freight brokerage, we partner with customers of all sizes, from growing businesses to enterprise organizations to deliver efficient, reliable, and scalable supply chain solutions.
Backed by innovative technology and real-time data insights, our team is committed to optimizing every shipment while providing a best-in-class customer experience.
At KCH, we pride ourselves on a high-energy, results-driven culture where performance is recognized, growth is encouraged, and our people are empowered to make an impact.
The Account Manager is the primary owner of the customer relationship and is responsible for both the execution and growth of assigned accounts.
This role goes beyond maintaining existing business and focuses on identifying opportunities to expand customer partnerships through new lanes, locations, and modes of transportation.
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Essential Duties and Responsibilitie s:
Third-party logistics service provider helping supply chain managers ship more domestic freight with less stress.
Visit company websiteJobs and hiring trendsUSD 50000-60000 yearly / year
Full-time
Entry
Onsite
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