Account Management Support Intern
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Key skills for this role
Role Overview
The Account Management Support Intern supports the Account Management team by monitoring shipments, ensuring timely delivery, and maintaining accurate updates for both internal teams and customers.
This role provides hands-on experience in freight visibility, shipment tracking, and problem resolution within a fast-paced logistics environment.
The intern will work closely with Account Managers and gain exposure to supply chain processes, TMS tools, and customer communication.
• Start date Early May 2026- August 2026 with opportunity to extend*
Key Skills for This Role
Full Job Posting
Essential Duties and Responsibilities:
- Monitor and track shipments throughout the transportation lifecycle using TMS and other tracking tools
- Communicate proactively with carriers, customers, and internal teams regarding shipment status, delays, and exceptions
- Analyze shipment data to identify trends or potential issues and provide actionable insights
- Assist in resolving shipment discrepancies or delays
- Document and maintain accurate records of shipment updates and communications
- Support the Account Management team on assigned projects related to shipment visibility and process improvement
- Collaborate with team members to identify opportunities for improving tracking accuracy and efficiency
Competencies:
Eagerness to learn and expand knowledge of the logistics and supply chain industry
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong attention to detail and organizational skills
Ability to manage multiple tasks and information sources simultaneously
Clear and professional verbal and written communication skills
Team-oriented mindset, collaborating effectively to achieve shared goals
Solution-driven, able to troubleshoot issues and provide recommendations
Strong relationship-building skills with internal and external stakeholders
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High School Diploma or GED required
Associates Degree (A.A.) or equivalent combination of education and work experience preferred
Experience with logistics, operations, or supply chain systems is a plus
Ability to adapt in a fast-paced environment and prioritize tasks effectively
About KCH Transportation
Third-party logistics service provider helping supply chain managers ship more domestic freight with less stress.
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