Account Manager

Role Overview

What's on Your Plate

• Build and maintain long-term relationships with restaurant and vendor partners.
• Drive partner satisfaction and retention through proactive communication, support, and service excellence.
• Provide partners with insights that support business growth on the platform.
• Analyze sales, operational, and engagement data to identify improvement opportunities.
• Recommend improvements to menu performance, pricing, promotions, and delivery logistics.
• Conduct regular business reviews covering results, opportunities, and growth plans.
• Identify portfolio growth opportunities, upsell services, and suggest cross-promotions.
• Help partners optimize menu structure, images, delivery times, and other content.
• Recommend and coordinate marketing campaigns and promotional offers to increase order volume.
• Work with Marketing, Logistics, and Operations on onboarding, campaign execution, and issue resolution.
• Negotiate and renew commercial agreements and monitor service-level and operational compliance.

Requirements

• Ability to build and maintain long-term relationships with restaurant and vendor partners.
• Ability to use sales, operational, and engagement data to identify improvement opportunities.
• Ability to provide actionable recommendations that improve partner revenue and efficiency.
• Ability to coordinate onboarding, marketing campaigns, promotional offers, and issue resolution across internal teams.
• Ability to negotiate and renew commercial agreements and monitor service-level compliance.