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Account Executive

Visioneers
Dubai, UAE
Full Time
Mid
1 weeks ago
Account ManagementClient Relationship ManagementProject ManagementProposal WritingStakeholder ManagementCommunication Skills
Free

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Account ManagementClient Relationship ManagementProject Management
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Role Summary

  • The Account Executive will be a core early hire responsible for client relationship management, account operations, planning, and delivery coordination across the Agency.
  • In the initial phase, the role will also support business development, proposal creation, and pitch coordination.
  • As the team scales, the role will fully transition into a dedicated Account Executive position focused on account growth, client satisfaction, and consistent delivery.

Reporting Line

  • Reports to: Agency Lead
  • Works closely with: Strategy, Creative, Production, Performance/Digital, Project Management, Finance/Operations, and external partners/vendors

Scope of Work

  • Account Management & Client Relationship Ownership (Primary): Serve as day to day client lead, build trusted relationships, lead client comms cadence, anticipate risks, drive client satisfaction.
  • Planning, Execution Coordination & Delivery Oversight (Primary): Translate briefs into work plans, coordinate internal teams, ensure QA, maintain delivery documentation, coordinate vendors.
  • Proposal Creation & Business Development Support (Early Stage): Support growth by coordinating client discovery, capability decks, pitch materials, proposal writing, pricing inputs.
  • Account Growth & Commercial Support (Ongoing): Identify upsell/cross sell opportunities, support renewals, ensure account profitability.
  • Process, Tools & Documentation (Always On): Maintain account workspaces, contribute to improving internal workflows.

Key Responsibilities (Day to day)

  • Lead client communication and manage expectations
  • Own weekly planning and delivery tracking across active projects
  • Coordinate briefs, feedback, approvals, and final delivery
  • Support proposal creation and pitching (especially during ramp up phase)
  • Maintain account documentation, reporting, and performance updates
  • Collaborate with internal teams to ensure quality and consistency

Key Deliverables

  • Client status updates & weekly action trackers
  • Account plans (monthly/quarterly, per client)
  • Project timelines and delivery schedules
  • Proposals (SOW, approach, timeline, assumptions, pricing coordination)
  • Client reporting dashboards/slide updates
  • Meeting notes + decision logs + approvals tracker

Success Metrics (KPIs)

  • Client satisfaction and retention
  • On time delivery rate and approval efficiency
  • Account health (clear scope control, minimal escalations)
  • Proposal output and conversion support (early phase)
  • Revenue expansion / upsell contribution
  • Internal team efficiency and clarity

Required Skills & Experience

  • 3 7 years in account management / client servicing (agency background strongly preferred)
  • Strong understanding of campaign/project delivery across creative, content, digital, and production workflows
  • Excellent writing skills (proposals, emails, client ready documentation)
  • Confident communicator with strong stakeholder management
  • Highly organized, detail oriented, and comfortable in fast paced environments
  • Experience using project management tools (ClickUp, Asana, Monday, Jira) and CRM systems is a plus
  • Ability to manage multiple accounts/projects simultaneously without quality loss

Personal Attributes

  • Client first mindset with strong professionalism and composure
  • Proactive and solutions driven; doesn't wait to be asked
  • High accountability and follow through
  • Strong coordination and negotiation skills
  • Comfortable working in an evolving environment during early agency build up

Role Evolution

  • Phase 1 (Launch & Ramp up): 20% account coordination + delivery, 80% BD support/proposals
  • Phase 2 (Team in place): 60% account management + delivery, 40% growth support
  • Phase 3 (Scaled): Fully dedicated Account Executive role with account portfolio ownership and growth targets

Job Location / Work Mode

  • Location: UAE (Dubai)
  • Work mode: Full time

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