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Account Executive

noon
Dubai, UAE
Full-time
Entry
Onsite
Discovered 6 days ago
Account managementCustomer successE-commerceSeller onboardingSeller LabPerformance metrics
Free

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Account managementCustomer successE-commerce
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About the Role

noon is hiring an Account Executive to support local businesses participating in the Mahali program.

The role builds seller relationships, provides training and platform guidance, and supports businesses as they establish and grow online.

The position is full-time and onsite in Dubai.

What You’ll Do

  • Manage an assigned portfolio of Mahali sellers and act as their key point of contact.
  • Conduct follow-ups through WhatsApp, email, calls, and meetings.
  • Train sellers on Seller Lab and noon business-management processes.
  • Support catalog, pricing, promotions, inventory, account performance, and platform guidance.
  • Review performance and identify opportunities to improve sales, activity, and account health.
  • Track seller milestones including onboarding, first sale, activity, growth, and training.
  • Coordinate with Onboarding, Operations, Finance, Content, and other teams to resolve requirements.
  • Follow up on open cases, escalate issues, and help sellers become more independent.

What You’ll Need

  • Bachelor’s degree in business management, business administration, marketing, e-commerce, entrepreneurship, or a relevant field.
  • Previous internship or training in a related area, or at least one year of professional experience in a similar role.
  • Strong written and verbal communication skills in English and Arabic.
  • Strong relationship-building, interpersonal, organizational, and time-management skills.
  • Ability to manage multiple seller accounts, priorities, and follow-ups simultaneously.
  • Comfort working with sales figures, performance metrics, Excel or Google Sheets, and reporting tools.
  • Strong follow-through and ownership of seller issues from start to finish.
  • Comfort working in a fast-paced business where priorities can change quickly.

Bonus Experience

  • Experience in e-commerce, marketplaces, account management, customer success, or business development is advantageous.
  • Experience with SMEs, training sessions, CRM systems, seller platforms, reporting dashboards, or project management tools is advantageous.

About noon

noon builds digital products and services across the Middle East with a mission to deliver to every door every day.

The Mahali program supports local businesses and entrepreneurs as they grow online.

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