Account Director
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Key skills for this role
About the Role
OLIVER seeks an Account Director to lead the Dove studio, managing client relationships, team performance, and commercial growth. Requires 10+ years of agency experience, senior client partnership skills, and P&L responsibility.
Key Skills for This Role
Responsibilities
- Act as the senior client lead for the Dove studio, building strong, trusted relationships with Brand Directors and senior marketing leaders
- Partner with the client as a long term strategic adviser, contributing to Dove's brand and marketing strategy
- Be the escalation point for client issues, resolving them quickly while protecting both the relationship and the team
- Lead the Dove studio team by example, line managing senior team leads across social, creative, strategy, production, and content
- Develop, coach, and guide team leads and their teams to consistently deliver outstanding social first creative work
- Maintain oversight of the studio's work in progress and project pipeline
- Be responsible for growing the Dove studio's offering, proactively identifying opportunities to expand scope
- Build relationships with senior Dove stakeholders beyond the immediate brand team
- Manage the studio's P&L, forecasting operational income and tracking commercial performance
- Ensure the team works to established processes while challenging and refining ways of working
- Oversee resource planning and allocation across the studio's workstreams
- Report on studio performance, commercial health, and growth to OLIVER senior management
Requirements
- 10+ years of relevant agency experience with a significant portion in client services, account leadership, or business management roles
- Proven experience leading teams of 15+ people across multi disciplinary functions including creative, social, content, strategy, and production
- Track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brands
- Experience working with large FMCG or beauty and personal care clients
- Strong grounding in commercial management of accounts including P&L responsibility, forecasting, scope management, and growth planning
- Demonstrated ability to grow accounts and expand studio scope
- Experience developing, coaching, and leading senior team members
- Strong strategic thinking with ability to contribute to brand and marketing strategy
- Professional proficiency in English
Full Job Posting
The Opportunity
- Looking to do the best work of your career? Do it with Dove, one of the most respected global brands on social.
- We're building a team across 15 markets to own Dove's social presence end to end: insight and ideation, platform native creative, publishing, live ops, and community.
- You'll be the senior client lead for the Dove studio, responsible for the health of the client relationship, the quality of the work, the growth of the offering, and the performance of the team.
What You'll Do
- Act as the senior client lead for the Dove studio, building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders.
- Partner with the client as a long term strategic adviser, contributing to the development of Dove's brand and marketing strategy.
- Be the escalation point for any client issues, approaching problems with a solutions focused attitude.
- Challenge the client constructively when needed, negotiating to create outcomes that work for both the brand and the studio.
- Ensure the studio consistently delivers to the expected levels of client service, quality, and responsiveness.
- Lead the Dove studio team by example, line managing senior team leads across social, creative, strategy, production, and content.
- Develop, coach, and guide team leads and their teams to consistently add value and deliver outstanding social first creative work.
- Maintain oversight of the studio's work in progress and project pipeline.
- Spot potential in your team members, support their growth, and create an environment where people are motivated and accountable.
- Foster a studio culture that is collaborative, inclusive, and grounded in creative ambition and operational excellence.
- Be responsible for growing the Dove studio's offering, proactively identifying opportunities to expand scope.
- Build relationships with senior Dove stakeholders beyond the immediate brand team.
What You Bring
- 10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management roles.
- Proven experience leading teams of 15+ people across multi disciplinary functions, including creative, social, content, strategy, and production.
- A track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brands.
- Experience working with large FMCG or beauty and personal care clients.
- A strong grounding in the commercial management of accounts, including P&L responsibility, forecasting, scope management, and growth planning.
- Demonstrated ability to grow accounts and expand studio scope.
- Experience developing, coaching, and leading senior team members.
- Strong strategic thinking, with the ability to contribute meaningfully to brand and marketing strategy conversations.
- The ability to balance oversight and delegation effectively.
- A solutions focused approach to problem solving.
- Experience working in an in house agency, embedded studio, or on site model is a strong advantage.
- Professional proficiency in English; additional languages are a plus.
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