Accommodation Attendant

Role Overview

Key Responsibilities

• Manage employee accommodation allocations, room assignments, transfers, and check-ins and check-outs.
• Maintain accurate accommodation records and occupancy reports.
• Coordinate with employees regarding accommodation requests and concerns.
• Liaise with landlords, accommodation providers, maintenance teams, and service contractors.
• Conduct regular accommodation inspections and report maintenance or safety issues.
• Follow up on repairs, cleaning, pest control, utilities, and other accommodation services.
• Ensure accommodation facilities meet standards for cleanliness, safety, and employee welfare.
• Handle employee complaints and resolve accommodation issues promptly.
• Support new employees with accommodation arrangements during onboarding.
• Monitor occupancy levels and identify available rooms or beds.
• Maintain documentation, invoices, contracts, and accommodation-related records.
• Prepare reports on occupancy, costs, maintenance, and accommodation issues.

Qualifications

• 2–4 years of experience in employee accommodation, HR administration, hospitality, facilities, or a similar role.
• Experience managing staff accommodation or residential facilities is an advantage.
• Experience dealing with maintenance contractors and external service providers is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to manage multiple accommodation requests simultaneously.
• Strong attention to detail and record-keeping skills.
• Customer-service and employee-focused approach.
• Ability to work with employees from different cultural backgrounds.
• Good knowledge of Microsoft Office and accommodation or HR systems.
• Fluent English; additional languages are an advantage.

Schedule

• The role requires flexibility to work when accommodation emergencies or urgent issues arise.

Property and Environment

Benefits

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through company academies.
• Opportunities to develop talent and grow within the property and across the wider organization.
• Opportunities to contribute through corporate social responsibility activities.