Workshop Supervisor
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Key skills for this role
About the Role
Job Purpose To ensure workshop discipline, efficiency, productivity, the timely completion of vehicles, and the highest quality of repair work. Key Responsibilities Ensure clear.
Key Skills for This Role
Responsibilities
- Ensure clear communication between workshop, parts, reception, and quality control teams
- Allocate jobs to technicians with appropriate skill level and expertise
- Monitor technician performance, productivity, and efficiency daily and weekly
- Review warranty job cards for accuracy and proper closure
Requirements
- Experience in workshop supervision or similar role
- Knowledge of repair processes and job card management
- Ability to allocate jobs based on technician skill level
Full Job Posting
Job Purpose
- To ensure workshop discipline, efficiency, productivity, the timely completion of vehicles, and the highest quality of repair work.
Key Responsibilities
- Ensure clear, accurate, and timely communication between the workshop, parts department, reception, and quality control teams.
- Ensure all labour and material resources used are correctly recorded against each job card.
- Maintain up to date progress records for every vehicle undergoing maintenance or repair.
- Maximise technician productivity and workshop efficiency.
- Allocate jobs to available technicians with the appropriate skill level and expertise.
- Assign work in a manner that ensures committed delivery times are achieved.
- Notify the Reception team promptly when promised delivery times require amendment due to additional authorised work, parts delays, technical difficulties, or other unforeseen circumstances.
- Communicate all changes affecting a vehicle to the relevant person or department, including completion times, parts shortages, additional work requirements, warranty claim rejections, vehicle damage, delayed diagnoses, and similar issues.
- Review warranty job cards accurately and in a timely manner, ensuring fault codes and repair descriptions are correctly recorded and the job card is properly closed.
- Monitor technicians' performance, productivity, and efficiency on a daily and weekly basis.
- Track standard repair times and provide feedback to management where such information is missing from manuals or system records.
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