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Workshop Engineer
Air IT
Milton Keynes, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
CRMMicrosoft Windows ServerMicrosoft 365Backup/DRaaSAzure Active DirectoryMimecast
Free
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CRMMicrosoft Windows ServerMicrosoft 365
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CRMMicrosoft Windows ServerMicrosoft 365Backup/DRaaSAzure Active DirectoryMimecast
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Workshop Engineer
Job Title: Workshop Engineer Location: Milton Keynes (Office based, 5 days per week) Reporting to: Workshop Manager
Purpose
To deliver machine set-up and configuration, asset management and inventory support for both clients and internal departments.
Duties and Responsibilities
- Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures
- Deliver, install and configure end-user equipment on client sites as required, Offer remote and on-site technical support to clients, addressing their queries and issues promptly.
- Manage and maintain off-site workshop storage facility, following company procedure for receiving and shipping customer stock. Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
- Log and action all activity in within the CRM system following established Service Desk procedures
- Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
- Maintain and update accurate client site documentation
- Support the Technical services team on any workshop related sections of projects.
- Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies
Qualifications, Knowledge and Experience
- Essential:
- Demonstrable knowledge as a Service Desk Engineer
- Basic knowledge of Microsoft Windows Server / Desktop Environments
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