Women's Department Manager - Vancouver
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Key skills for this role
About the Role
Brunello Cucinelli is seeking a Women's Department Manager for their Vancouver luxury boutique. The role involves leading the sales team to deliver exceptional customer experiences, driving sales, managing operations, and acting as a brand ambassador.
Key Skills for This Role
Responsibilities
- Maximize all selling opportunities to achieve and exceed individual and department sales goals
- Manage and motivate sales team to provide the highest level of customer service
- Develop events and networking opportunities to grow customer base
- Continuously demonstrate product knowledge to enhance sales
- Oversee client interactions and ensure tailored, personal, and memorable experiences
- Coordinate staff training programs to enhance product competency and sales technique
- Complete operational objectives, opening and closing the store
- Ensure visual merchandising standards are maintained throughout the day
Requirements
- High school diploma required; College degree preferred
- 3 4 years experience in equivalent role in Luxury Environment
- Proven ability to meet business goals by driving results through store team
- Existing client book or demonstrable ability to network and cultivate clients
- Strong verbal and written communication skills
- Proficient with POS systems and Microsoft Office Suite (Outlook and Excel)
- Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance
- Able to work a varied schedule each week including nights and weekends
Full Job Posting
About us
- Brunello Cucinelli, founded in 1978, is an Italian house operating in the absolute luxury sector, specializing in cashmere and international informal luxury ready to wear.
- Our products are designed to stand the test of time, blending industry and craftsmanship.
- The company finds its true meaning in manual skills, craftsmanship and the exclusivity of its collections.
Who you are
- Reporting to the Store Manager, the Department Manager oversees either the Mens or Womens collections.
- You function as an ambassador of the brand while leading the sales team to offer an exceptional customer experience and meet sales and operational objectives.
- You are accountable for leading your department while supporting the Store Manager in ensuring a highly productive work environment.
Role responsibilities
- Maximize all selling opportunities to achieve (and exceed) individual sales goals and department sales goals
- Manage and motivate sales team to provide the highest level of customer service
- Provide industry leading customer service building guest loyalty through in store experience
- Develop events/networking opportunities that will continue to grow customer base
- Continuously demonstrate product knowledge to enhance sales
- Manage and assist associates with the use of all client relationship resources
- Oversee, observe, and give feedback on client interactions ensuring each ambassador provides a tailored, personal, and memorable experience
- Coordinate staff training programs to enhance product competency, customer service, sales technique, stock management
- Complete Operational objectives, opening and closing the store
- Assign and prioritize tasks and staff activities each day
- Ensure visual merchandising standards are maintained throughout the day
- Professionally communicate Store/Company objectives priorities, and initiatives to team members
Qualifications
- High school diploma required; College degree preferred
- 3 4 years’ Experience in equivalent role in Luxury Environment
- Proven ability to meet business goals by driving results through store team
- Existing client book or demonstrable ability to network and cultivate clients
- Strong verbal and written communication skills
- Proficient with POS systems and Microsoft Office Suite; Outlook and Excel
- Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance
- Able to work a varied schedule each week including nights and weekends
- Convey positive can do attitude towards tackling problems
- Ability to seek feedback and seek other points of view while maintaining confident direction
- Team player who can thrive in a relationship driven environment
- Passionate, driven, and motivated by product
Salary and Benefits
- Salary range: CAD 90,000 to CAD 110,000 per year
- Comprehensive benefits package including health and dental coverage, life and disability insurance, retirement savings options, statutory holidays, generous vacation and paid time off policy
- Opportunities for career growth within a dynamic team environment
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