Watches & Fine Jewellery Retail Operations Executive

The Impact You Can Create At Chanel

Missions

Boutique Operations

• Oversee and manage all boutique processes, ensuring strict compliance with Chanel’s internal policies and procedures.
• Lead the deployment and effective use of retail tools and processes for both front and back-office teams, empowering team members to achieve operational excellence.
• Maintain up-to-date knowledge of tools and process implementation, ensuring optimal usage in collaboration with boutique teams.
• Foster strong, collaborative relationships with Retail teams to drive efficiency and streamline operations.
• Proactively identify opportunities to enhance processes and play an active role in initiatives aimed at continuous operational improvement.

Projects & Boutique Opening

• Coordinate and support the rollout of strategic retail projects (e.g., ACET, immersive screen, CHANEL & MOI, HERO), ensuring timely and effective implementation across all boutiques.
• Serve as the main point of contact for project stakeholders within both boutique and office environments, providing regular updates and gathering feedback.
• Collaborate with the Learning team to ensure comprehensive training for all retail teams on new tools, systems, and projects.
• Partner with After Sales, Finance, Supply Chain, and other departments to ensure alignment and address operational impacts for both projects and boutique openings.
• Act as coordinator for new boutique openings, orchestrating logistics, documentation, and operational readiness in close partnership with cross-functional teams.
• Ensure all operational systems and tools are in place, and staff are fully trained prior to opening, supporting a smooth and successful launch.

Warehouse & Admin Coordination

• Act as the main liaison with Supply Chain and Warehouse teams, ensuring smooth communication and coordination regarding deliveries, transfers, and inventory management.
• Coordinate ordering for all office teams, including Retail Partners’ orders, marketing materials, CRM and gifting items, uniforms, and After-Sales related orders, in collaboration with relevant departments.
• Serve as the key reference point for all matters related to orders and warehouse administration.

You Are Energized By

• Working in a dynamic, fast-paced environment where every day brings new challenges and opportunities for growth.
• Building strong, cross-functional partnerships to drive efficiency and achieve collective goals.
• Collaborating as a true team player, supporting colleagues and contributing to strong working relationships across departments.
• Finding solutions for operational challenges and identifying opportunities for continuous improvement.
• Playing a central role in the launch and smooth functioning of boutique operations projects and seeing the results of your efforts.
• Being at the heart of strategic retail projects that enhance CHANEL client journey.

What You Will Bring