Warehouse Team Leader

Job Objective

Operational Leadership

• Manage day-to-day hub operations to ensure timely dispatch and delivery
• Oversee route planning, vehicle loading, and adherence to SOPs
• Monitor KPIs (delivery time, accuracy, productivity) and implement improvements
• Ensure compliance with safety and operational standards

People Management

• Lead and supervise coordinators, drivers, and delivery associates
• Allocate tasks and balance workload efficiently
• Conduct daily briefings, coaching, and performance management
• Support hiring, onboarding, and training initiatives

Planning & Coordination

• Plan delivery routes based on priorities and customer requirements
• Monitor fleet condition, maintenance, and documentation
• Manage hub resources (fleet, manpower, and equipment)

Reporting & Administration

• Track operational expenses (fuel, tolls, maintenance, etc.)
• Prepare daily and weekly performance reports
• Maintain petty cash records and ensure compliance
• Report and follow up on incidents or operational issues

Quality & Continuous Improvement

• Ensure adherence to quality standards and internal processes
• Identify gaps and implement process improvements
• Coordinate with cross-functional teams (warehouse, linehaul, customer service)
• Address customer delivery concerns promptly

Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field
• **3–6 years of experience in last-mile / 3PL logistics operations**
• **Minimum 2 years in a supervisory or leadership role**
• **Mandatory: Experience with Amazon last-mile operations (DSP / AMZL environment preferred)**
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Data-driven mindset with strong reporting skills
• Knowledge of fleet management and route optimization
• Ability to work in a fast-paced and dynamic environment
• Flexible to work weekends or extended hours if required