Waiter / Waitress
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Key skills for this role
About the Role
City Centre Rotana Doha is hiring a Waiter/Waitress to provide professional food and beverage service to guests. The role includes greeting and seating customers, menu knowledge, upselling, and maintaining hygiene standards.
Key Skills for This Role
Responsibilities
- Perform all necessary tasks to service food and beverage according to the standard of performance manual
- Greet and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the food and beverage menu to assist and provide advice to guests
- Consistently monitor quality of food & beverage being served
- Practice good customer relations and attend to customer complaints/queries satisfactorily
- Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Ensure minimum wastage, breakage and spoilage
- Actively use upselling techniques to exceed guest expectations and increase revenue
Requirements
- Diploma/degree in hospitality or vocational training in food & beverage
- Previous experience as a Waiter/Waitress in a high volume restaurant
- Good command of English
- Guest service and interpersonal skills
- Positive and pleasant attitude
- Ability to work in a busy environment and stay calm under pressure
- Attention to detail
Full Job Posting
Role Overview
- The Waiter/Waitress provides professional service to guests, ensuring a memorable dining experience.
Responsibilities
- Perform all necessary tasks to service food and beverage according to the standard of performance manual.
- Greet and seat customers and serve them in a professional, discreet and personalized way.
- Acquire in depth knowledge of the food and beverage menu of the assigned outlet.
- Consistently monitor quality of food & beverage being served.
- Practice good customer relations and attend to customer complaints / queries satisfactorily.
- Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
- Ensure minimum wastage, breakage and spoilage.
- Actively use up selling techniques to exceed guest expectations and increase revenue.
Education, Qualifications & Experiences
- Diploma / degree in hospitality or a vocational training in food & beverage.
- Previous experiences as a Waiter / Waitress in a high volume restaurant.
- Good command of English.
- Guest service and interpersonal skills.
Knowledge & Competencies
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job
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