Reservations Agent
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Key skills for this role
About the Role
City Centre Rotana Doha is hiring a Reservations Agent to process and confirm guest room reservations, handle inquiries, and maximize revenue. The ideal candidate has a hospitality diploma/degree, previous hotel reservations experience, and excellent communication skills.
Key Skills for This Role
Responsibilities
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information
- Attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all promotions in and around the hotel
- Follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports
- Promote and maintain good public relations and endeavor to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per Rotana standards, input information received by fax, and check incoming e mails
- Organize visa request for hotel guest as per hotel policy and up sell whenever an opportunity is identified
Requirements
- Diploma/degree within the hospitality field
- Previous experience in hotel reservations
- Computer literate
- Excellent communication skills, written and oral proficiency in English
- Additional language skills are an asset
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at City Centre Rotana Doha.
Key Responsibilities
- Process and confirm guest room reservations made by clients on the phone, letter or fax
- Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
- Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
- Show complete product knowledge, understand rate structure and apply rate management
- Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
- Promote and maintain good public relations and endeavors to maximize business
- Maintain an accurate room status at all times
- Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e mails
- Organize visa request for hotel guest as per hotel policy and up sell whenever an opportunity is identified
Education, Qualifications & Experiences
- You should have a diploma / degree within the hospitality field and previous experience in hotel reservations.
- You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
- The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character.
- You will work effectively with professionalism and establish effective relationships with internal and external customers.
- You work independently within a structured environment while possessing following additional competencies: Understanding the job, Teamwork, Taking Responsibility, Recognising Differences, Adaptability, Customer Focus
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