Host / Hostess
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Key skills for this role
About the Role
City Centre Rotana Doha is seeking a Host/Hostess to welcome guests and provide efficient, courteous service. The role requires a diploma in hospitality, previous F&B experience, and excellent English.
Key Skills for This Role
Responsibilities
- Offer consistently professional, friendly, warm and engaging service
- Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure they are attended to
- Take outlet reservations, handle the reservation book and answer the telephone impeccably
- Set up the outlet prior to business hours along with the service team
- Coordinate with the service team for necessary arrangements according to floor plan for reservations
- Observe the cleanliness and maintenance of the outlet and entrance area
- Assure the well being of all guests by maintaining a close, friendly, yet discrete contact
- Be aware of all menus and ongoing promotions to recommend if requested
- Contribute in setting up the outlets database
- Reassure the guests’ satisfaction upon their departure
Requirements
- Diploma/degree in hospitality
- Previous experience in Food & Beverage Department within a hotel
- Excellent command of English, both spoken and written
- Polite and sophisticated manner
- Multiple language ability is an advantage
Full Job Posting
Job Description
- We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.
- This position is based on City Centre Rotana Doha.
- As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times.
Key Responsibilities
- Offer consistently professional, friendly, warm and engaging service.
- Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
- Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
- Set up the outlet prior to the business hours along with the service team.
- Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
- Observe the cleanliness and maintenance of the outlet and the entrance area.
- Assure the well being of all guests by maintaining a close, friendly, yet discrete contact.
- Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
- Contribute in setting up the outlets database.
- Reassure the guests’ satisfaction upon their departure.
Education, Qualifications & Experiences
- You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel.
- You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written.
- Multiple language ability is considered as additional advantage.
Knowledge & Competencies
- The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn.
- You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed.
- Competencies: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, Teamwork.
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