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Key skills for this role
Serve as the primary executive relationship owner for a defined segment of strategic accounts, functioning as a trusted advisor to client stakeholders at the director and VP level
Lead day-to-day and strategic client engagement ensuring service commitments are met, escalations are resolved swiftly, and client confidence remains high
Develop and maintain deep understanding of each client's business, workforce strategy, and competitive environment to deliver proactive, value-driven counsel
Conduct regular Client Partnership Reviews (CPRs), establishing success metrics and demonstrating Kelly’s impact on client outcomes
Champion client satisfaction and proactively surface risks or opportunities to the VP, Client Growth & Solutions
Execute the account growth strategy within the segment, identifying and pursuing expansion opportunities by geography, solution line, and service category
Lead the local sales cycle for expansion within existing accounts from opportunity identification through proposal, negotiation, and close — in alignment with VP-led portfolio strategy
Develop compelling workforce solution narratives and business cases that connect client challenges to Kelly-delivered outcomes
Contribute to renewal strategy development, coordinating with the VP and solutions teams to build retention and upsell plans well in advance of contract milestones
Track portfolio financial performance and report on growth gaps, profitability levers, and forward pipeline to the VP, Client Growth & Solutions
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Own the end-to-end service delivery model for the segment ensuring operational processes, SLAs, and client commitments are consistently met or exceeded
Partner with recruiting, onboarding, technology, and shared services teams to align delivery capabilities with client needs and contractual obligations
Monitor program performance data and KPIs, leveraging insights to drive continuous improvement and demonstrate value to clients
Lead escalation resolution across delivery functions, maintaining transparency with clients and internal stakeholders throughout
Ensure adherence to Kelly's operating and service level agreements, governance frameworks, and compliance standards across all accounts in the segment
Lead and inspire a team of Account Managers and/or Delivery Leads within the segment, setting clear performance expectations and driving a high-performance culture
Provide consistent coaching and development support, building individual capability and bench strength within the team
Identify and develop emerging talent, supporting succession planning in partnership with the VP, Client Growth & Solutions
Foster a collaborative, client-focused team culture creating an environment where accountability and innovation coexist
Partner closely with the VP, Client Growth & Solutions to align segment strategy with enterprise portfolio priorities and the One Kelly vision
Collaborate with solutions architects, operations, and shared services partners to bring integrated workforce solutions to clients
Contribute market intelligence, competitive insight, and client feedback to inform broader portfolio strategy and service innovation
Stay current on workforce trends, economic developments, and industry-specific talent dynamics relevant to the segment's client base
Verified company details for this employer are not available yet.
USD 156150-208200 yearly / year
Full-time
Senior · 12+ years experience
Remote
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