VP Quality control
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Key skills for this role
About the Role
A leading international banking group is seeking a Vice President of Quality Control to enhance the Quality Control framework across operational processes. This senior role involves overseeing quality reviews, control testing, and root cause analysis while partnering with Operations, Risk, Compliance, and Audit teams.
Key Skills for This Role
Responsibilities
- Lead and enhance the Quality Control framework across operational processes and activities
- Perform and oversee quality reviews, sample testing, control validation, and thematic assessments
- Identify control weaknesses, process gaps, and operational risks, ensuring timely remediation
- Analyse quality control findings, trends and root causes, providing MI and reporting to senior management
- Drive continuous improvement initiatives to enhance operational efficiency, service quality and control effectiveness
- Partner with Operations teams to implement best practices and strengthen procedures
- Support internal and external audits, regulatory reviews and control related initiatives
- Develop and monitor KPIs, quality metrics and reporting frameworks
- Provide leadership, coaching and guidance to quality control staff and operational stakeholders
Requirements
- Extensive experience in Banking Operations, Operational Controls, Quality Control, Quality Assurance, Middle Office or Investment Operations
- Strong understanding of operational risk, controls, governance and process improvement methodologies
- Experience conducting control testing, quality reviews, exception management and root cause analysis
- Proven ability to engage with senior stakeholders across Operations, Risk, Compliance and Audit functions
- Strong analytical, reporting and problem solving capabilities
- Excellent communication and stakeholder management skills
- Previous leadership or management experience preferred
Full Job Posting
Overview
- A leading international banking group is seeking a Vice President – Quality Control to join its Operations function.
- This senior role is responsible for enhancing and maintaining the Quality Control framework across operational processes.
Key Responsibilities
- Lead and enhance the Quality Control framework across operational processes and activities.
- Perform and oversee quality reviews, sample testing, control validation, and thematic assessments.
- Identify control weaknesses, process gaps, and operational risks, ensuring timely remediation.
- Analyse quality control findings, trends and root causes, providing MI and reporting to senior management.
- Drive continuous improvement initiatives to enhance operational efficiency, service quality and control effectiveness.
- Partner with Operations teams to implement best practices, strengthen procedures and improve process outcomes.
- Support internal and external audits, regulatory reviews and control related initiatives.
- Develop and monitor KPIs, quality metrics and reporting frameworks.
- Provide leadership, coaching and guidance to quality control staff and operational stakeholders.
Requirements
- Extensive experience within Banking Operations, Operational Controls, Quality Control, Quality Assurance, Middle Office or Investment Operations environments.
- Strong understanding of operational risk, controls, governance and process improvement methodologies.
- Experience conducting control testing, quality reviews, exception management and root cause analysis.
- Proven ability to engage with senior stakeholders across Operations, Risk, Compliance and Audit functions.
- Strong analytical, reporting and problem solving capabilities.
- Excellent communication and stakeholder management skills.
- Previous leadership or management experience preferred.
The Opportunity
- This is an excellent opportunity to join a highly respected financial institution in a visible role with significant exposure to senior leadership.
- The position offers the chance to influence operational excellence, strengthen control frameworks and contribute to strategic initiatives across a complex international banking environment.
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