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Voice process
WNS
Mumbai, IND
Full-time
Entry
Onsite
Discovered Yesterday
Free
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We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane/Vikhroli, Mumbai.
The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.
Freshers and candidates with up to 2 years of experience are welcome to apply.
Full Job Posting
Job Summary
We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane/Vikhroli, Mumbai.
The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.
Freshers and candidates with up to 2 years of experience are welcome to apply.
Key Responsibilities
- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.
Required Skills & Qualifications
- Graduate Freshers can apply (depending on company requirements).
- Excellent verbal and written communication skills in English;
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