Customer Service Representative
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Key skills for this role
Role Overview
WNS is seeking customer-focused professionals for an International Voice Process team.
The role handles inbound and outbound calls for international clients, resolves insurance-related queries, and supports a high-quality customer experience.
Key Skills for This Role
Full Job Posting
Role Overview
WNS is seeking customer-focused professionals for an International Voice Process team.
The role handles inbound and outbound calls for international clients, resolves insurance-related queries, and supports a high-quality customer experience.
Location
- The role is based in Bangalore and requires working from the office five days per week.
- The hiring process includes an in-person interview.
Key Responsibilities
- Handle customer calls for international clients professionally and efficiently.
- Understand customer requirements and help customers with available options.
- Maintain high standards of communication and customer satisfaction.
- Adhere to process guidelines and quality parameters.
- Document customer interactions appropriately.
Eligibility Criteria
- Graduation is required.
- At least one year of experience in the International Voice BPO domain is mandatory.
- Experience in insurance claims and processing is an additional benefit.
- Excellent verbal communication skills in English are required.
- A customer-focused mindset and problem-solving ability are required.
Work Schedule
- The schedule includes five days of work from the office.
- Weekoffs are rotational.
- Shifts are rotational.
About WNS
WNS is a global business process management company within the Capgemini Group.
The company provides technology-driven solutions across industries including insurance, banking and financial services, healthcare, travel, retail, and manufacturing.
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