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Associate/Senior Associate - Operations
WNS
Thāne, IND
Full-time
Entry
Onsite
Discovered Yesterday
Free
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Ready to ScanRole Overview
• Answer incoming calls and respond to customer queries
• Research and resolve customer issues using the tools and applications provided
• Attention to detail and accuracy
• Ability to communicate clearly, concisely and effectively
• Maintain expected Quality Targets
• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
• Meet internal Production, Utilization and Productivity target
Full Job Posting
WNS (Holdings) Limited (NYSE: WNS)
, is a leading Business Process Management (BPM) company.
We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.
We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.
We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
- Answer incoming calls and respond to customer queries
- Research and resolve customer issues using the tools and applications provided
- Attention to detail and accuracy
- Ability to communicate clearly, concisely and effectively
- Maintain expected Quality Targets
- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
- Meet internal Production, Utilization and Productivity target
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