General Insurance - Claims processing
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Key skills for this role
Role Overview
WNS is hiring Customer Support Associates for an international voice process focused on general insurance claims processing.
The role supports international customers by handling inbound and outbound calls, resolving insurance-related queries, and providing accurate information.
The position requires strong English communication, listening ability, customer focus, and flexibility for international shifts.
Key Skills for This Role
Full Job Posting
Role Overview
WNS is hiring Customer Support Associates for an international voice process focused on general insurance claims processing.
The role supports international customers by handling inbound and outbound calls, resolving insurance-related queries, and providing accurate information.
The position requires strong English communication, listening ability, customer focus, and flexibility for international shifts.
Key Responsibilities
- Handle customer calls for international clients professionally and efficiently.
- Understand customer requirements and help them with available options.
- Maintain communication standards and customer satisfaction.
- Follow process guidelines and quality parameters.
- Document customer interactions appropriately.
Eligibility Criteria
- Graduate with at least one year of documented experience in general insurance or claims processing.
- Excellent verbal communication skills in English.
- Customer-focused mindset and problem-solving ability.
Work Schedule
- Five working days from the office each week.
- Saturday and Sunday are weekly offs.
- UK rotational shifts apply.
Workplace
- The role is office-based in Bangalore.
- The recruitment process includes an in-person interview.
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