Villa Operations Manager
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is seeking a Villa Operations Manager to oversee villa host team training, manage daily arrivals, handle guest feedback, and ensure quality standards.
Key Skills for This Role
Responsibilities
- Assist Rooms Division Manager and Assistant Front Office Manager to identify and implement training plans for all villa host team members
- Maintain full knowledge of the Property Management System
- Monitor daily arrivals and action as appropriate for any VIP or special request
- Liaise with housekeeping, room service and guest relations where necessary
- Handle all negative guest feedback on priority and effectively within stipulated guidelines
- Take responsibility during the shift for maximizing quality levels of product and service and guest satisfaction
- Remain accountable for all elements of operations during a shift
- Ensure that all Standard Operating Procedures are being adhered to by training and monitoring team performance
- Drive upselling within the department
- Develop and maintain a motivational working environment within the department
- Ensure team members are up to date with current information and data of the hotel product
- Conduct room and floor inspections to ensure quality standards
Requirements
- Previous experience in a similar role within a luxury hotel or resort
- Strong knowledge of Property Management Systems
- Excellent leadership and communication skills
- Ability to handle guest feedback and resolve issues effectively
- Detail oriented with ability to maintain quality standards
Full Job Posting
Job Location
- Anantara The Palm Dubai Resort
Key Duties And Responsibilities
- Assist Rooms Division Manager and Assistant Front Office Manager to identify and implement training plans for all villa host team members.
- Maintain full knowledge of the Property Management.
- Monitor daily arrivals and action as appropriate for any VIP or special request.
- Liaise with housekeeping, room service and guest relations where necessary to complete the action.
- Handle all negative guest feedback on priority and effectively within stipulated guidelines.
- Take responsibility during the shift for maximizing quality levels of product and service and guest satisfaction.
- Remain accountable for all elements of operations during a shift.
- Ensure that all Standard Operating Procedures are being adhered to, by training all team members and monitoring their performance.
- Drive upselling within the department.
- Develop and maintain a motivational working environment within the department.
- Ensure team members are up to date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- Conduct room and floor inspections to ensure quality standards.
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