Villa Host
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Key skills for this role
About the Role
Anantara The Palm Dubai Resort is seeking a Villa Host to provide personalized luxury experiences for guests. Responsibilities include pre-arrival contact, in-villa check-in, coordinating guest requests, and ensuring exceptional service.
Key Skills for This Role
Responsibilities
- Proactively contact guests prior to arrival to gather preferences and personalize their stay
- Prepare villas, pantries, amenities, minibar, and private cellar according to guest preferences
- Welcome guests upon arrival, facilitate in villa check in, provide villa orientation, and explain resort facilities
- Coordinate guest requests with relevant departments and ensure timely follow up
- Provide personalized services including dining recommendations, excursions, shopping assistance, laundry services, and special arrangements
- Explain departure procedures, coordinate luggage arrangements, and facilitate in villa check out
Requirements
- Ability to perform duties in accordance with resort Standard Operating Procedures
- Excellent knowledge of resort facilities, services, and activities
- Professional grooming and conduct
- Ability to anticipate and respond to guest requests
Full Job Posting
Job Overview
- Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture. We believe every journey should leave a lasting impression — for our guests and for our people.
Key Duties and Responsibilities
- Perform all duties in accordance with resort Standard Operating Procedures and guidelines
- Support Front Office operations, including arrivals, departures, check in, check out, and upselling opportunities
- Maintain professional grooming, appearance, and conduct at all times
- Maintain excellent knowledge of resort facilities, services, activities, and daily guest movements
- Anticipate and respond to guest requests, complaints, and preferences to ensure exceptional experiences
- Maintain accurate communication through daily briefings, logbooks, and shift handovers
- Follow all health, safety, and security procedures and report any hazards immediately
- Support new initiatives focused on improving guest satisfaction
Villa Guest Experience
- Proactively contact guests prior to arrival to gather preferences and personalize their stay
- Prepare villas, pantries, amenities, minibar, and private cellar according to guest preferences and standards
- Review guest profiles and history to ensure personalized service for arrivals
- Welcome guests upon arrival, facilitate in villa check in, provide villa orientation, and explain resort facilities
- Coordinate guest requests with relevant departments and ensure timely follow up
- Provide personalized services including dining recommendations, excursions, shopping assistance, laundry services, and special arrangements
- Maintain knowledge of food, beverage, and wine offerings to assist guests effectively
- Ensure daily villa services, including housekeeping requests, turndown, amenities, and special arrangements, are completed according to guest preferences
Departure & Follow up
- Explain departure procedures, coordinate luggage arrangements, and facilitate in villa check out
- Ensure all guest belongings, minibar charges, and villa checks are completed prior to departure
- Follow up on guest feedback and ensure concerns are addressed appropriately
Team Responsibilities
- Attend all required training, meetings, and briefings to enhance skills and knowledge
- Maintain positive working relationships with all departments and colleagues
- Promote teamwork, professionalism, and a positive image of the resort and company
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