Vice President Aladdin Client Engagement
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Key skills for this role
About the Role
BlackRock is seeking a Vice President for Aladdin Client Engagement to manage client relationships in the Middle East. You will drive adoption of Aladdin technology, expand footprint, and ensure client satisfaction.
Key Skills for This Role
Responsibilities
- Lead and establish strong relationships with clients based in the Middle East
- Develop strong working relationships with clients to promote adoption of Aladdin technologies
- Coordinate with Support, Product Management, and Engineering to provide best service
- Manage client relationships across Public & Private asset classes
- Expand footprint, prevent revenue attrition, and ensure client satisfaction
Requirements
- 10+ years in the Fintech industry
- Deep knowledge of capital markets – both public and private
- Proven track record in managing clients (harvesting, churn, client satisfaction)
- Strong project management, coordination, problem solving/analytical thinking
- Superior communication and presentation skills
- Fluent in English; Arabic is a plus
Full Job Posting
About This Role
- BlackRock Aladdin business is uniquely positioned to address the industry’s investment management and financial technology demands. The Aladdin Client Business (ACB) entity is responsible for growing the Aladdin business with existing external clients, implementing solutions and managing the relatio
Key Responsibilities
- Lead and establish strong relationships with clients based in the Middle East and represent all of BlackRock in a compelling fashion.
- Liaise with the clients’ key stakeholders and provide strong leadership for the Aladdin and eFront relationships. Specifically tasked to build senior connectivity within our client base.
- Develop strong relationships with all groups within BlackRock Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary.
- Work with local Business Development, implementation, and asset management teams to build an integrated single client experience.
- Coordinate with our Support organization and our Product Management & Engineering organization to provide best service to clients.
- In charge of client management across Public & Private asset classes.
- Manage the relationship with clients with 3 major objectives: Expand footprint, prevent revenue attrition and ensure client satisfaction.
- Regular travel in the region is required.
Skills And Qualifications
- Fluent in English, Arabic is a plus.
- 10 years + in the Fintech industry (as a client, in a consulting company, with a technology provider).
- Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value added service; Capable to manage client relationship fr
- Deep knowledge of capital markets – both public and private; she/he understands the business, financial and technical terminology, including how organizations operate, compete, profit and grow.
- Technologically 'aware' to be conversant with clients and visualize opportunities.
- Demonstrated experience successfully leading strategic initiatives within a global organization.
- Strong project management, coordination, problem solving/analytical thinking.
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients.
- Ability to operate as a self starter, operating with limited guidance in a highly matrixed organization.
- Enjoy a fast paced, high intensity environment; able to manage multiple priorities.
- Proven track record in managing clients (harvesting, churn, client satisfaction).
- Comfortable working in diverse and multi cultural environment.
Our Benefits
- Retirement investment and tools designed to help you in building a sound financial future.
- Access to education reimbursement.
- Comprehensive resources to support your physical health and emotional well being.
- Family support programs.
- Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
- BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.
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