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Veterinary Practice Manager

Confidential
Dubai, UAE
Fulltime
Mid-Senior
3 months ago
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Overview

  • What if your next clinic ran like a tech company?
  • Real-time dashboards.
  • Automated workflows.
  • AI-powered scheduling and client engagement.
  • A client app with gamification and behavioural science baked in.
  • An operations playbook so tight that scaling from 1 to 50 locations feels like turning a dial, not reinventing the wheel.
  • A brand-new veterinary group is launching across the UAE with ambitious plans for a fast-paced, multi-site rollout — and rapid expansion into the wider GCC, particularly KSA.
  • We’re looking for a Veterinary Practice Manager to join the founding team.
  • Not a “keep-the-lights-on” manager.
  • A builder.
  • A disrupter.
  • Someone who gets genuinely excited about designing systems, obsessing over the client experience, and creating something that didn’t exist before.
  • What you’re walking into
  • A technology-first veterinary business. Purpose-built practice management, a client-facing app with features competitors haven’t even imagined, and a data-driven approach to every decision from staffing to stock.
  • AI and data woven into daily operations. Predictive demand forecasting, intelligent appointment scheduling, automated client engagement, and real-time performance dashboards that turn gut-feel management into precision operations.
  • A full marketing and growth engine. This isn’t a clinic that waits for walk-ins. We’re building lead generation, SEO, GEO, automated nurture sequences, and a brand that pet owners will actively seek out.
  • We’re backed by the founders and management team of one of the GCC’s leading leisure operators — a group that has disrupted and scaled 50+ leisure sites across the GCC, predominantly in the UAE and KSA. Now we’re bringing that same playbook, pace, and ambition to the veterinary space.
  • Speed. Multiple locations launching in rapid succession across the UAE, with KSA expansion on the near horizon. You’ll build the operational blueprint that every future location runs on.

The Role

  • You’re the person who turns vision into daily reality.
  • You’ll own the full site P&L — revenue, costs, margins, headcount.
  • Every number runs through you.
  • You’ll build the SOPs, manage the team, drive performance, and create a client experience so good that word-of-mouth becomes your most powerful marketing channel.
  • You’ll work directly with the founding team and the Veterinary Clinical Director to ensure clinical excellence and operational efficiency aren’t in tension — they’re the same thing.
  • Your job is to build the operational machine that gives veterinarians full clinical autonomy: when the business runs flawlessly, clinicians are free to focus entirely on medicine.
  • As we grow, you’ll mentor and develop the next generation of practice managers across the network.
  • The playbook you write becomes the standard.
  • The team you build becomes the blueprint.
  • Day to day, you’ll be:
  • Owning the clinic P&L — tracking revenue, managing costs, forecasting demand, and reporting performance to the founding team
  • Managing the full team roster — scheduling, staffing levels, leave management, and ensuring the clinic is never under- or over-resourced
  • Driving the client experience from first contact to follow-up — monitoring NPS, online reviews, client retention, and identifying friction points
  • Building, refining, and enforcing SOPs across front-of-house, back-of-house, inventory, and client communication
  • Working with the marketing engine to convert leads into booked appointments and first-time visitors into loyal clients
  • Managing inventory, supplier relationships, and procurement to keep the clinic stocked without overspending
  • Running daily huddles and weekly performance reviews with the clinical and support teams
  • Coordinating with the Clinical Director on capacity planning, clinical workflow, and ensuring operational decisions support clinical outcomes
  • This will suit you if:
  • You’ve managed a veterinary practice, medical clinic, premium retail, or hospitality operation — and you know you can do it better with the right tools
  • You’re comfortable owning a full site P&L and making commercially accountable decisions every day
  • You think in systems, not tasks. You don’t just fix problems; you build processes that prevent them
  • You’re tech-savvy and energised by new platforms, dashboards, and automation — not intimidated by them
  • You care deeply about client experience and believe operational excellence is what makes it possible
  • You’re capable of operating in a fast-paced, high-growth, entrepreneurial environment — and you thrive on it
  • You want to build something from scratch and see your fingerprints on every aspect of how it runs
  • You’re based in the GCC, or you’re an outstanding international candidate open to relocation — if you’re the right person, we’ll make it happen
  • What’s on offer
  • A founding operational role with real ownership — not a middle-management seat
  • Competitive package that reflects the seniority and impact of this position
  • Equity participation through the company’s Long-Term Incentive Plan (LTIP) — a share-based equity programme for the right candidate, because builders should be owners
  • Full relocation support for international hires — visa sponsorship, housing assistance, and a team that will help you land smoothly
  • The chance to work with a proven team that has already disrupted and scaled a major GCC operation across 50+ sites
  • Technology, AI, and data infrastructure that most practice managers can only dream about
  • A defined growth path from single-site practice manager to regional operations director as we scale across the UAE and into KSA
  • This is the rarest kind of opportunity: proven backers, a blank canvas, and the tools to build something exceptional.
  • Apply now.
  • All applications are completely confidential.
  • Shortlisted candidates will receive full details on the brand, the technology, the team, and the timeline.

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