Venue Operations Director
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About the Role
Lead planning and execution of venue operations, ensuring spectator safety and experience while managing cross-functional coordination and maintaining operational excellence.
Key Skills for This Role
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Overview
This is a senior, operational leadership role with full accountability for venue and spectator operations across the tournament lifecycle.
The role will drive planning, readiness, and execution across multiple host cities, managing cross-functional coordination with security, transport, and municipal stakeholders.
The successful candidate will play a central role in ensuring operational excellence, from venue readiness through to live event delivery, while maintaining global standards expected of a premier international sporting event.
Key Responsibilities
- Lead end-to-end planning and execution of venue, fan, and city operations across all tournament locations
- Ensure safe, efficient, and seamless spectator experiences across all venues on matchdays
- Oversee integrated operations including crowd management, wayfinding, queueing, and spectator services
- Manage accreditation, access control, and venue management protocols across all sites
- Align venue operations with security, transport, and key stakeholder activities
- Drive venue readiness planning including venue familiarization, operational testing, and coordination
- Lead the setup and operation of Venue Operations Centres (VOCs), ensuring effective reporting and issue resolution
- Coordinate host city operations including municipal services, transport planning, and emergency response readiness
- Oversee fan engagement initiatives, city branding, and presentation standards across host cities
- Ensure consistent, high-quality delivery across all venues, maintaining operational excellence throughout the tournament
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