Universal Banker.RBU- Dubai Internet City.41.Retail Banking Group
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Key skills for this role
About the Role
Mashreq is seeking a Universal Banker to perform financial transactions using teller automation devices, provide sales and service support, and acquire customers through walk-ins. Requires 2-3 years of branch banking experience and UAE banking experience preferred.
Key Skills for This Role
Responsibilities
- Manage cash transactions through TCRs at the new express branch model
- Strive towards managing customer expectation for each interaction
- Minimize customer attrition and reduce liability & service application rejections
- Customer acquisition through sales to walk ins and through tracking activities
- Take ownership of customer complaints and take them to resolution
- Introduce & educate customers on the use of Bank alternative Channels & new digital technologies
- Responsible for achievement of KPI's on personal Banking Products as well as cross selling other segment Products
Requirements
- University Graduate
- 2 3 years of Branch Banking experience
- Candidate must be between the age group of 23 30 years
- Preferred candidate must have UAE banking experience a minimum of 2 years
- Computer literacy and tech savvy
- Thorough knowledge of Retail Banking products, processes, services and policies
Full Job Posting
Job Description
- To perform and handle all financial transactions in risk free manner using the latest teller automation devices (TCRs) while maintaining the set service standards at all times.
- Primary responsibility will be also to operate in the new Model of the Express Branches & cater to Sales, Service & Transaction support to the existing and NTB customers.
Key Responsibilities
- Manage cash transactions through TCRs at the new express branch model.
- Strive towards managing customer expectation for each interaction.
- Minimize customer attrition and reduce liability & service application rejections.
- Customer acquisition through sales to walk ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
- Take ownership of customer complaints and take them to resolution.
- Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
- UBO will be responsible for the achievement of KPI's on personal Banking Products as well as cross selling other segment Products.
Qualifications
- Thorough knowledge of Retail Banking products, processes services and policies.
- University Graduate with 2 3 years of Branch Banking experience.
- Candidate must between the age group of 23 30 years.
- Preferred candidate must have UAE banking experience a minimum of 2 years.
- Computer literacy and tech savvy.
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