UNIT IN CHARGE – Cakes & Pastry Division

Overview

1. Kitchen & Production Operations

• Plan and supervise daily production schedules for cakes, pastries, and desserts
• Ensure standard recipes, portion control, and presentation guidelines are followed
• Train, Implement and monitor SOPs for cleaning, storage, and food handling.
• Ensure compliance with food safety, hygiene, and local health regulations
• **Maintain consistency in taste, quality, and hygiene**

2. Inventory & Procurement

• Maintain Inventory Logbook for raw materials, finished goods and packaging materials.
• Maintain a Wastage logbook, recording reasons of wastage and corrective actions.
• Monitor raw material stock levels and place timely purchase orders.
• Coordinate with suppliers/ Central Store to ensure quality and timely delivery.

3. Order Management & Delivery Coordination

• Oversee order processing from online platforms, walk-ins, and B2B clients.
• Support online promotions with food delivery platforms (Keeta, Talabat, Snoonu, etc.)
• Coordinate with delivery partners to meet with delivery timelines.
• Ensure timely preparation, packing, and dispatch of orders.
• Plan, assign, and manage driver schedules to meet delivery timelines.

4. Client Coordination & Customer Support

• Handle B2B inquiries, quotations, & negotiations in coordination with management.
• Ensure smooth order confirmation, production planning, & delivery coordination.
• Act as the point of contact for B2B clients for repeat orders & feedback.
• Address customer complaints and manage special orders.

5. Reporting & Administration

• Maintain daily sales log of online platforms, walk-ins, and B2B clients.
• Reconcile sales with POS reports and delivery records.
• Submit **weekly sales reports** for revenue, product-wise performance, and trends.
• Maintain Reconciliation Records & cost tracking.
• Share insights with management to support pricing, promotions and planning.
• 6.
• Social media and Digital Co ordination
• Monitor day-to-day social media activities (Instagram, WhatsApp, Facebook etc)
• Coordinate with HO for content posting (product photos, offers, updates, stories).
• Respond to customer messages, comments, and inquiries in a timely manner.
• Coordinate with photographers/marketing agencies when required.
• Ensure offers, menu updates, and brand communication are accurate and consistent.

7. Process Improvement & Scaling

• Identify operational gaps and suggest improvements
• Assist in setting up new processes, outlets, or expanding production

6. Team Management

• Supervise kitchen staff, helpers, and support teams.
• Prepare duty rosters and manage attendance.
• Address Staff Grievances in co-ordination with HO
• Train staff on SOPs, hygiene, efficiency and waste control.
• Please send cv to hramanager@igqatar.com
• Pay: QAR4,000.00 - QAR5,000.00 per month