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UAEN Resolution Representative | Retail | IKEA YAS Island

Al-Futtaim
Abu Dhabi, UAE
Full Time
Mid
Onsite
4 weeks ago
Customer ServiceCash HandlingReturns ProcessingComplaint ResolutionCommunicationProblem Solving
Free

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Customer ServiceCash HandlingReturns Processing
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Overview of the Role

  • As a Shopping Experience Representative, your primary purpose is to oversee the Info desk and assist customers in a friendly and professional manner.
  • You will play a crucial role in enhancing customer satisfaction by efficiently handling transactions, resolving complaints, and ensuring the smooth operation of the Returns & Exchange desk.

What You Will Do

  • Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available.
  • Provide bags or trollies as appropriate to facilitate the shopping journey.
  • Respond to customer needs efficiently to minimize queues.
  • Handle routine customer complaints promptly and courteously.
  • Greet and welcome customers on arrival at Smaland and explain the Smaland admission policy.
  • Make announcements and pages to customers if there is any issue with the children in the playroom area.
  • Follow SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, or vouchers.
  • Compute and record transactions ensuring 100% accuracy for all register transactions.
  • Count and record the float before trading and upon close of trading to ensure accurate cash handling.
  • Prepare daily, weekly, and monthly reports of transactions at the returns & exchange desk for reconciliation.
  • Ensure customers who come to the Returns & Exchange desk perceive the policy as generous and quick.
  • Handle returns and exchange issues based on own judgment and management's guidelines.

Required Skills to Be Successful

  • Proactivity in addressing customer needs and issues.
  • Excellent communication skills across diverse customer demographics.
  • Problem solving skills with the ability to handle complaints effectively.
  • Ability to work efficiently as part of a team, ensuring smooth store operations.

What Qualifies You for the Role

  • High School diploma.
  • Minimum of 2 years experience in a similar customer service role.
  • Proactivity and problem solving skills.
  • Must have excellent communication and interpersonal skills.
  • Good command of English and preferably Arabic.
  • Strong focus on customer satisfaction and teamwork abilities.

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